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Open nowPosted 3 days ago

L1 Monitoring Engineer (Ref 26521)

JOBLINE RESOURCES PTE. LTD.

Pay
SGD 3,500 – SGD 4,000 a month
Where
Singapore
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Your applicationOpen nowL1 Monitoring Engineer (Ref 26521)JOBLINE RESOURCES PTE. LTD. · Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 3 days ago

The posting

Responsibilities

  • Performs 24x7 monitoring of assigned infrastructure events, alerts and service dashboards.
  • Acknowledges alerts promptly and validates the basic alert details and affected service information.
  • Logs, categorises and prioritises tickets accurately in the ITSM tool.
  • Performs initial diagnosis using available monitoring information, documented procedures and approved runbooks.
  • Executes runbook-based remediation within authorised scope and records all actions taken.
  • Escalates incidents to the appropriate resolver group when remediation is unsuccessful, outside scope or requires deeper technical support.
  • Tracks incident progress and SLA status and follows up on open items as required.
  • Provides clear operational communication during incident escalation and shift handover.
  • Uses AWS CloudWatch and other available monitoring information to support initial event analysis.
  • Maintains accurate ticket notes, timestamps, categorisation and escalation details.
  • Identifies recurring alert patterns and raises them for review by higher-level engineers.
  • Follows shift handover processes for open alerts, incidents and critical monitoring activities.
  • Maintains monitoring runbooks and knowledge information when approved updates are provided.
  • Performs any other related task as required.

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided carry additional weightage on a candidate’s qualification for the role.
  • 2+ years of overall relevant experience.
  • 1+ year of experience in Infrastructure Monitoring.
  • Experience in 24x7 event monitoring, alert acknowledgement, ticket logging/categorisation, initial diagnosis, runbook-based remediation, incident escalation, SLA tracking and communication.
  • Familiarity with AWS CloudWatch and ITSM tools

Required certification(s): ITIL 4 Foundation.

Good-to-have certification(s): AWS Certified Cloud Practitioner or equivalent entry-level cloud certification.

Licence no: 12C6060

Posting text belongs to the employer. Removal requests: contact us.

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