Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 hours agoWe saw it 9 min after it went up

Customer Service Specialist

Jobs for Humanity808 open roles

Where
Rochester, NY, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SpecialistJobs for Humanity · Rochester, NY, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobs for Humanity's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Jobs for Humanity postings stay open a median of 10 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 46 hours ago

Jobs for Humanity median: 10 days open

The posting

Company Description

SS&C Technologies is a global financial technology company providing software and technology-enabled solutions to investment management, banking, insurance, and other financial services organizations. SS&C helps businesses automate operations, manage complex data, improve efficiency, and make better-informed decisions. With a global workforce and diverse range of career opportunities, the company provides professionals with an environment to develop their skills and build long-term careers.

Job Description

We're looking for a dedicated and enthusiastic Customer Service Specialist to join our team in Rochester, United States. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while building lasting relationships. As a Customer Service Specialist, you'll handle a variety of customer inquiries with professionalism, care, and a genuine commitment to resolution. This position offers the opportunity to make a meaningful impact by ensuring every customer interaction reflects our commitment to excellence and customer satisfaction.

  • Handle incoming emails, and faxes from customers with professionalism, empathy, and enthusiasm
  • Provide accurate and detailed information to customers regarding services, products, and pricing options
  • Investigate and resolve customer inquiries and concerns promptly and efficiently
  • Set up new customer accounts and process order entries with precision and attention to detail
  • Maintain comprehensive and accurate records of all customer interactions, documenting actions taken and outcomes in the database
  • Identify when escalation is necessary and transfer calls or inquiries to appropriate team members or supervisors
  • Manage multiple customer requests simultaneously while maintaining composure and organizational focus
  • Collaborate with team members to ensure consistent, high-quality customer service delivery
  • Follow company policies and procedures while remaining flexible and adaptable to changing customer needs
  • Contribute to a positive, supportive team environment through transparent communication and collaborative problem-solving

Qualifications

**Required Skills:**

  • Exceptional verbal and written communication skills with the ability to articulate information clearly and professionally
  • Strong active listening and empathetic approach to understanding customer needs
  • Proven problem-solving abilities with a customer-focused mindset
  • Excellent organizational and time management skills with the ability to prioritize effectively
  • High attention to detail and accuracy in documentation and data entry
  • Ability to multitask and manage multiple customer interactions in a high-volume environment
  • Proficiency with computer applications including Windows, Outlook, and customer relationship management (CRM) systems
  • Demonstrated ability to remain calm, patient, and resilient under pressure
  • Strong conflict resolution and interpersonal skills

**Preferred Qualifications:**

  • Experience working in a remote or hybrid work environment
  • Familiarity with service industry best practices
  • Experience with account management or order processing
  • Demonstrated ability to work independently while contributing to team goals
  • Background in a customer-facing role within a corporate organization

**Education:**

  • High school diploma or equivalent

**Additional Attributes:**

  • Flexibility and adaptability to changing priorities and customer needs
  • Genuine enthusiasm for delivering outstanding customer service
  • Commitment to continuous improvement and professional development
  • Ability to work collaboratively with diverse teams
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobs for Humanity's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobs for Humanity's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobs for Humanity's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.