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Open nowPosted yesterday

CUSTOMER SERVICE MANAGER

JOBS TODAY PTE. LTD.

Pay
SGD 5,000 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowCUSTOMER SERVICE MANAGERJOBS TODAY PTE. LTD. · Singapore

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  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on JOBS TODAY PTE. LTD.'s own form.

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The clock on this job

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12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted yesterday

The posting

We are seeking a customer-focused and service-oriented Customer Service Manager to support customer engagement, service delivery, and day-to-day operations within a wellness and lifestyle environment. The successful candidate will be responsible for building positive customer relationships, understanding individual wellness needs, coordinating suitable services and programmes, and ensuring a professional and welcoming customer experience.

The role will also support wellness activities, customer retention initiatives, programme coordination, and general business operations.

Key Responsibilities

Customer Engagement & Service Excellence

  • Build and maintain positive relationships with new and existing customers.
  • Understand customers’ wellness interests, preferences, and service requirements and provide suitable recommendations.
  • Provide professional assistance and guidance on available wellness programmes, classes, packages, and services.
  • Handle customer enquiries, feedback, bookings, and service-related concerns in a timely and professional manner.
  • Ensure customers receive a positive and welcoming experience throughout their engagement with the organisation.
  • Follow up with customers regarding programmes, classes, memberships, and service experiences.

Wellness Programme & Activity Support

  • Assist in coordinating and supporting yoga, wellness, relaxation, and lifestyle-related programmes and activities.
  • Provide general guidance to customers on suitable wellness activities based on their interests and experience levels.
  • Support the preparation and smooth delivery of wellness sessions, workshops, and customer activities.
  • Assist customers in understanding programme schedules, participation requirements, and available service options.
  • Ensure wellness activities are conducted in a professional, organised, and customer-friendly environment.
  • Gather customer feedback on wellness programmes and recommend improvements where appropriate.

Customer Retention & Business Support

  • Promote available wellness programmes, memberships, service packages, workshops, and related services.
  • Support customer retention through regular engagement and relationship management.
  • Identify opportunities to improve customer satisfaction and participation in wellness programmes.
  • Support promotional activities, wellness events, workshops, and customer engagement initiatives.
  • Maintain accurate records of customer interactions, bookings, enquiries, and programme participation.
  • Monitor customer preferences and feedback to support improvements to services and programmes.

Operations & Administration

  • Maintain up-to-date knowledge of the organisation’s services, wellness programmes, policies, and operating procedures.
  • Coordinate customer bookings, programme schedules, appointments, and related administrative matters.
  • Prepare and maintain customer records, reports, schedules, and other administrative documentation.
  • Ensure compliance with company policies, operational procedures, and customer service standards.
  • Assist with general operational requirements to ensure smooth delivery of customer and wellness services.

Team Collaboration

  • Work closely with colleagues and relevant stakeholders to coordinate customer services and wellness activities.
  • Support a positive, inclusive, and wellness-focused environment for customers and colleagues.
  • Participate in training and professional development activities relating to customer service, wellness programmes, and service delivery.
  • Provide feedback and suggestions to improve customer experience and operational effectiveness.

Job Requirements

  • Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
  • Experience in customer service, wellness, fitness, yoga, hospitality, lifestyle services, retail, sales, or a related environment will be an advantage.
  • Interest or experience in yoga, wellness, fitness, or healthy lifestyle activities is preferred.
  • Strong interpersonal, communication, and customer relationship management skills.
  • Service-oriented with the ability to understand and respond to different customer needs.
  • Good organisational, administrative, and problem-solving abilities.
  • Ability to work independently and collaboratively within a team.
  • Proficient in Microsoft Office applications and basic administrative/reporting tools.
  • Able to manage multiple responsibilities in a dynamic customer-facing environment.

Preferred Competencies

  • Customer relationship management
  • Wellness and lifestyle programme coordination
  • Customer engagement and service excellence
  • Yoga and wellness service knowledge
  • Communication and interpersonal skills
  • Programme and activity coordination
  • Customer retention and business support
  • Problem-solving and conflict resolution
  • Team collaboration and stakeholder management

Posting text belongs to the employer. Removal requests: contact us.

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