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Open nowFirst seen 4 days ago

Service Technician

Jobs2day34 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowService TechnicianJobs2day · Cape Town, Western Cape, South Africa

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Jobs2day postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

Jobs2day median: 1 days open

The posting

SERVICE TECHNICIAN

CAPE TOWN

PURPOSE:

To provide professional installation of dosing equipment to customers.

KEY PERFORMANCE AREAS:

Business Development:

  • Maintain brand reputation and ethos of business in a professional manner.
  • Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to
  • the Sales Manager.
  • A client call planner must be completed and repeated in a 4-to-6-week cycle.
  • Follow the tech Calander provided that will plan installations, maintenance and breakdown calls.

Customer Relationship Management:

  • Complete written service reports for clients that require them. Ensure reports are discussed with
  • relevant persons and ensure a copy is submitted to the Sales Manager.
  • Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).
  • Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
  • Always provide prompt service and assistance.
  • Assist with deliveries to customers in unforeseen circumstances.
  • Attend to customer needs concerning the best suited products and their efficient use.
  • Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
  • Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
  • Demonstrate the company's consultative sales approach; leverage hands-on service to enhance our total value to the customer.
  • Provide emergency service coverage after hours to appreciative customers.
  • Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
  • Learn customers' operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.Communication and Feedback:
  • Attend and participate in all sales meetings.
  • Communicate on new opposition products, special account developments and any other relevant
  • information gathered through field activities to provide feedback to Sales Manager.
  • Submit a weekly sales/technical report to Sales Manager.
  • Adhere to Company Data and Communication Policies.
  • Use prescribed templates where available.
  • Comply with deadlines where set/required.

Administration Services:

  • Provide updated client contact information.
  • Manage product merchandizing in the market and exercise and maintain brand image control, i.e. stickers, wall charts, etc.
  • Ensure HSE standards (as relating to our product supply) are maintained on client sites.
  • Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development:

  • To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
  • Strive continually to keep abreast of changes in the industry.
  • Attend all training courses as provided by the company from time to time.
  • Work on improving your selling skills through self-study.

EXPERIENCE AND QUALIFICATIONS:

  • Grade 12.
  • Technical qualification (Electrical).
  • A minimum of 3 years' experience in the Electrical field.
  • Valid driver's license and reliable transport.
  • Experience in the installation and maintenance of laundry dosing equipment will be advantageous.
  • Experience in the programming of laundry machines will be advantageous.
  • Experience in the installation of dish machine and chemical dosing units will be advantageous.
  • Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.
  • Ability to roll-up sleeves and work with team members.
  • A keen eye for detail and desire to troubleshoot / probe further into data.

COMPUTER LITERACY:

  • Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).
  • Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).

PERSONAL ATTRIBUTES:

  • Presentable with excellent communication skills, both spoken and written.
  • Excellent coordinating skills.
  • Ability to produce accurate results within prescribed deadlines.
  • Ability to work independently but also as a team player.
  • Be able to cope well under pressure.
  • Methodical, systematic and analytical minded.
  • Positive, self-motivated and confident approach to work and colleagues.
  • Emotional maturity and professional integrity.
  • Attention to detail.
  • Honest and reliable.
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