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Open nowPosted 16 days ago

Dansktalende assistancekoordinatorer til Torrevieja, Spanien

Jobsbynordics

Where
Spanien
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Your applicationOpen nowDansktalende assistancekoordinatorer til Torrevieja, SpanienJobsbynordics · Spanien

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 16 days ago

The posting

Lige nu leder vi efter dygtige og servicemindede assistancekoordinatorer (dag/aftenvagt og dag/nattevagt) til vores kontor i Torrevieja, Spanien. Jobbet består i at besvare opkald fra danske kunder, der har brug for assistance.

Vores klient leverer redningstjenester på de danske, skandinaviske og europæiske veje. Hvis bilen bryder ned, står vores klients dygtige assistancekoordinatorer altid klar til at tage imod henvendelser og hjælpe kunderne videre. Vores mission er at give bilisterne en tryg og sikker hverdag – også i tilfælde af skade eller havari.

Dag/aftenvagt Som dag/aftenvagt arbejder man i et tre-ugers, rul der skifter mellem fem dagsvagter - fire fridage – syv aftenvagter – fem fridage. Dag/nattevagt Som dag/nattevagt arbejder man i et tre-ugers rul, der skifter mellem fem dagsvagter - fire fridage – syv nattevagter – fem fridage. Om jobbet: Vore klients kunder står typisk med et akut og frustrerende problem - såsom autostop eller lignende - og forventer at få løst problemet så hurtigt som muligt og med færrest mulige gener.

Med dit gode overblik, menneskelige indsigt samt de værktøjer, du får stillet til rådighed, skal du hjælpe med at finde den bedste kombination af løsninger til at få kunden videre. Udover telefonisk håndtering af kundehenvendelser vil der også være administrative opgaver. Salg og klagehåndtering er ikke en del af jobbet. Vagtcentralen er døgnåben, så arbejdstiden kan variere.

Kvalifikationer I løbet af en arbejdsdag skal du kunne håndtere mange løbende og individuelle interaktioner med kunder, der hver især kræver personlig og empatisk håndtering. Dette på tværs af forskellige aftaler med forskellige aftalegrundlag og løsningsmuligheder. Dette stiller store krav til multitasking og samtidig høj fokus på den igangværende opgave samt en evne til løbende at sætte sig ind i nye aftaler og ændringer i eksisterende aftaler.

Vi forventer derfor, at:

  • Du er vant til at arbejde i højt tempo
  • Du er løsningsorienteret, positiv og kan tage hurtige beslutninge
  • Du er smilende og tålmodig i telefonen
  • Du er god til at have kunden i fokus
  • Du har gode kommunikationsevner
  • Du har en god arbejdsmoral
  • Du er struktureret, punktlig samt mødestabil
  • Du er fortrolig med brug af IT

Det er en fordel, hvis du har anden erfaring fra f.eks. call-center, reception eller anden direkte kundekontakt.

Vi tilbyder:

  • Et spændende job med nye udfordringer hver dag
  • Gode personlige udviklingsmuligheder
  • Et team af kolleger med et stærkt sammenhold
  • Grundig oplæring
  • Konkurrencedygtig løn
  • Sociale arrangementer med kolleger
  • Nye kontorlokaler med havudsigt midt i Torrevieja centrum
  • Vi tilbyder flyttekompensation og gratis bolig op til 30 dage

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