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Open nowFirst seen 11 hours ago

Quick Lube & Tire Manager

johnjoneschryslerdodgejeepram7 open roles

Where
Salem, IN
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Your applicationOpen nowQuick Lube & Tire Managerjohnjoneschryslerdodgejeepram · Salem, IN

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 11 hours ago

The posting

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

  • Manage the day-to-day operations of the Service department.
  • Lead, coach, schedule, and develop service advisors and technicians.
  • Ensure customers receive professional, timely, and friendly service.
  • Oversee vehicle workflow to maximize productivity and minimize customer wait times.
  • Monitor repair orders and ensure services are completed accurately and efficiently.
  • Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.
  • Provide accurate service recommendations and estimates to customers.
  • Monitor department sales, labor productivity, expenses, and overall profitability.
  • Establish and track department goals and performance expectations.
  • Maintain appropriate tire and service-related inventory levels.
  • Handle customer questions or concerns and work toward timely, professional resolutions.
  • Ensure technicians follow established safety procedures and dealership policies.
  • Maintain a clean, organized, and professional facility.
  • Identify opportunities to improve customer retention and repeat business.
  • Maintain accurate documentation and ensure repair orders are completed properly.
  • Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

  • Previous automotive service, tire, or related management experience preferred.
  • Strong leadership and team-development skills.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong organizational and problem-solving abilities.
  • Knowledge of automotive maintenance, tires, and basic vehicle service operations.
  • Experience managing department performance, productivity, and profitability preferred.
  • Comfortable working with dealership computer systems and service-related technology.
  • Valid driver's license and acceptable driving record.
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