Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours agoWe saw it 79 min after it went up

Inside Sales Manager- Previous Customer Outreach

Joyce Windows, Sunrooms & Baths

Pay
$20 an hour
Where
Berea, OH, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowInside Sales Manager- Previous Customer OutreachJoyce Windows, Sunrooms & Baths · Berea, OH, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Joyce Windows, Sunrooms & Baths's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 7 hours ago

The posting

Inside Sales Manager – Previous Customer Outreach

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.

At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce Factory Direct is seeking an experienced Inside Sales Manager – Previous Customer Outreach to lead our customer engagement and referral program within our Berea, Ohio call center.

Our Family & Friends program focuses on building lasting relationships with previous customers, generating repeat business, and securing referrals and quality appointments for our in-home sales teams.

In this role, you'll lead and develop a dedicated team of outreach specialists while actively connecting with previous customers to maintain relationships, identify new opportunities, and generate referrals. You'll also oversee program performance, coordinate customer engagement campaigns, and serve as a primary point of contact for incoming service and warranty inquiries.

This is a hands-on leadership position combining inside sales, customer relationship management, and program coordination.

Compensation

  • $20 per hour base pay
  • Performance bonuses and incentives based on program results
  • Expected total compensation: $30–$35 per hour, including bonuses, based on performance

What You'll Do

  • Lead, coach, and develop a team of outreach specialists to achieve appointment-setting and referral goals
  • Proactively connect with previous customers to maintain relationships, identify additional home improvement needs, and ask for referrals
  • Oversee outreach campaigns focused on generating repeat business, referrals, and quality appointments
  • Conduct regular coaching sessions, call reviews, and performance evaluations
  • Coordinate customer appreciation events, marketing campaigns, and referral promotions
  • Monitor team performance, referral activity, and overall program results
  • Oversee referral reward tracking and coordinate payments with Accounting
  • Handle incoming service and warranty inquiries, document concerns, and connect customers with Production and Service Teams for resolution
  • Collaborate with Sales, Marketing, and call center leadership to improve program performance
  • Manage vendor relationships and support ongoing program improvements

You'll Be a Good Fit If You Have:

  • Experience in inside sales, call center operations, customer outreach, or a similar performance-driven environment
  • Previous leadership experience with the ability to coach, train, and motivate employees
  • Strong sales and relationship-building skills, including generating referrals and identifying customer needs
  • Confidence engaging previous customers through proactive outreach and maintaining long-term relationships
  • Experience managing performance metrics and driving team results
  • Confidence handling customer concerns, escalations, and service inquiries
  • Strong organizational, communication, and problem-solving skills
  • The ability to manage multiple priorities and collaborate across departments

Benefits

  • Health, Dental, and Vision Insurance
  • PTO and vacation
  • 401(k) with a 25% uncapped company match
  • Employee discounts on home improvement services
  • Employee Referral Bonus Program

Why Joyce?

  • 71+ years of success as a family-owned and operated company
  • An opportunity to lead and grow an established customer engagement and referral program
  • A leadership role with opportunities for professional growth
  • High-quality, American-made products
  • A collaborative, performance-driven call center team

#LI-BO1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Joyce Windows, Sunrooms & Baths's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Joyce Windows, Sunrooms & Baths's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Joyce Windows, Sunrooms & Baths's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.