Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Technology Support Lead, Incident Communications - Global Banking Operational Resiliency

JPMORGAN CHASE BANK, N.A.

Pay
SGD 11,000 – SGD 22,000 a Monthly
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnology Support Lead, Incident Communications - Global Banking Operational ResiliencyJPMORGAN CHASE BANK, N.A. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JPMORGAN CHASE BANK, N.A.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

Join our dynamic team to strengthen operational resilience and client confidence during significant technology and operational incidents.

As an Technology Support Lead, Incident Communications in the Global Banking Operational Resiliency and Integration team, you will lead communication strategy and client-response coordination in fast-paced, high-stakes situations. You will translate complex technical and operational issues into clear, decision-useful messages; advise senior leaders and client-facing teams; and help ensure clients receive timely, accurate information throughout the incident lifecycle.

Job Responsibilities

• Lead end-to-end communication strategy and execution for significant technology and operations incidents, ensuring messages are timely, accurate, audience-appropriate, and aligned to business priorities.

• Exercise independent judgment to determine communication requirements, stakeholder audiences, escalation paths, update cadence, and closure messaging.

• Draft and approve executive updates, client-ready communications, talking points, FAQs, and post-incident messages that explain complex issues and required actions.

• Advise senior leaders and client coverage teams on client impact, communication risk, and response strategy during high-severity incidents.

• Coordinate responses to client inquiries and escalations, partnering with technology, operations, and business stakeholders throughout incident resolution.

• Develop and enhance communication standards, playbooks, templates, controls, and readiness exercises.

• Use incident trends, stakeholder feedback, and performance measures to drive continuous improvement and strengthen operational resilience.

• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.

• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and at least 5+ years of advanced applied experience

• Bachelor’s degree in Computer Science or equivalent

• Experience in incident management, operational resilience, client service, corporate communications, or a related discipline within financial services.

• Strong understanding of Global Banking, Treasury Services, or comparable transaction-banking products, client journeys, and operating models.

• Exceptional written and verbal communication skills, including the ability to brief executives and translate technical information for non-technical audiences.

• Proven ability to make sound, risk-based decisions and influence senior stakeholders in time-critical situations.

• Ability to manage competing priorities, maintain attention to detail, and deliver consistently under pressure.

• Experience developing or improving governance, controls, playbooks, and performance measures.

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows, with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted recommendations before action, escalate when uncertain, and ensure outcomes align with operational, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

• Background in internal, corporate, crisis, or executive communications within technology or financial services.

• Technical aptitude and familiarity with production environments, payment and channel solutions, and incident management processes.

• Experience coaching colleagues, leading workstreams, or providing functional oversight in a matrixed environment.

• Experience using data, automation, or artificial intelligence to improve communication quality, speed, controls, or decision-making.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=a7f0ef381e3766f6706813e4d1776c70

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against JPMORGAN CHASE BANK, N.A.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on JPMORGAN CHASE BANK, N.A.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    JPMORGAN CHASE BANK, N.A.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.