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Open nowPosted 24 days ago

Customer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Car

jtbamericas19 open roles

Where
818 Pine St, Honolulu, HI 96817, USA
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Your applicationOpen nowCustomer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Carjtbamericas · 818 Pine St, Honolulu, HI 96817, USA

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements while delivering excellent customer service.    Pay Range:  $17.00 - $22.50 / hour _______________________________________________ Primary Responsibilities:  Provide customer service for Rent-A-Car reservations and walk-ins.  Inform customers of the rental policy and answer any questions regarding the services.  

Percent Time Spent

  Essential Functions

30%

Handle customer inquiries such as availability and cost of vehicles.

30%

Process and complete rental, sale of rent-a-car and optional products.

30%

Resolve and report any concerns and issues, as well as assist with emergency situations.

10%

Basic Revenue tracking and marketing data processing for daily report.

  Other Duties:

Attend meetings, training classes, as needed. Perform any other multi-task duties within company as assigned by General Manager

  Knowledge, Skills and Abilities:

High school graduate; Possess at least one (1) year customer service experience. Able to speak, write, and read in English and Japanese. Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment. Possess valid Hawaii drivers license, with clean abstract

Working Conditions: Working Hours

Normal business hours:  7:00am - 6:30pm, Sunday – Saturday, including holidays; Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations. Travel between various locations by on foot/vehicle.  Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

   Physical and Mental Demands:

Able to work cooperatively with others and deal constructively with conflict; Able to exercise self-control and handle stressful situations; Able to work with alertness, attention to detail, and handle multiple tasks. Able to process information quickly to assist staff in other areas. Constant – vision, hearing; Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination; Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity; Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching; Not applicable – carrying more than 50 pounds.

Communication Demands:

Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading; Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites. Seldom – requires receiving training/giving verbal instructions; Not applicable – supervising others.

  *

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