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Open nowFirst seen 3 days ago

Senior Atlassian Jira / JSM Developer

JUARA IT SOLUTIONS28 open roles

Where
Chennai, Tamil Nadu, India, Remote
Work mode
Remote
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Your applicationOpen nowSenior Atlassian Jira / JSM DeveloperJUARA IT SOLUTIONS · Chennai, Tamil Nadu, India, Remote

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Senior Atlassian Jira / JSM Developer

Location: Chennai

Work Mode: Work from Office (WFO)

Shift: General Shift

Experience: 8+ Years

Role Level: Senior Developer / Technical Lead

Job Summary:

We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira Software, Jira Service Management, Confluence, Jira Automation, REST APIs, integrations, ScriptRunner/Groovy, and Atlassian Marketplace applications.

The candidate will be responsible for the end-to-end implementation, customization, development, integration, testing, deployment, enhancement, and production support of Jira/JSM solutions in an enterprise environment.

The ideal candidate should have strong knowledge of ITSM/ITIL processes and experience integrating Jira/JSM with enterprise applications such as Oracle HRMS/Oracle Fusion, Microsoft Teams, and other ITSM/business systems.

Key Responsibilities

  • Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
  • Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
  • Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
  • Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
  • Develop and maintain REST API, webhook, and enterprise system integrations.
  • Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
  • Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
  • Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
  • Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
  • Troubleshoot Jira, JSM, workflow, automation, and integration issues and perform root-cause analysis.
  • Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
  • Work closely with business stakeholders, application teams, and internal IT teams on projects and enhancements.
  • Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
  • Support Jira/JSM production environments and participate in incident and problem resolution.
  • Maintain technical documentation, configuration documentation, and integration specifications.

Required Technical Skills

  • Strong hands-on experience with Jira Software and Jira Service Management (JSM).
  • Experience with Confluence.
  • Strong knowledge of:
  • Jira Workflows
  • Schemes
  • Custom Fields
  • Screens
  • Permissions and Roles
  • Notifications
  • Request Types
  • Customer Portals
  • Queues
  • SLAs
  • Approvals
  • Strong experience with Jira Automation.
  • Hands-on experience with REST APIs and Webhooks.
  • Experience with ScriptRunner and Groovy.
  • Experience with Atlassian Marketplace applications, preferably Getint or similar tools.
  • Knowledge of Jira Assets / CMDB.
  • Experience with Jira-to-Jira and external system integrations.
  • Knowledge of Atlassian Forge is an advantage.
  • Experience working with APIs and enterprise application integrations.

ITSM / ITIL Knowledge

Strong understanding of IT Service Management processes, including:

  • Incident Management
  • Service Request Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Level Management
  • Asset and Configuration Management
  • ITIL practices and processes

Integration & Security Skills

The candidate should have experience with API-based integrations involving:

  • Data exchange and synchronization
  • Data validation and enrichment
  • Workflow automation
  • REST APIs
  • Webhooks
  • Authentication and authorization

Knowledge of the following is required:

  • OAuth 2.0
  • API Tokens
  • RBAC
  • Secure API Design
  • HTTPS/TLS
  • Secure Credential Management

Experience & Qualifications

  • 8+ years of overall IT experience.
  • Minimum 5+ years of hands-on experience with Jira/JSM.
  • Proven experience in end-to-end Jira/JSM implementation, customization, integration, enhancement, and production support.
  • Experience working with enterprise customers and cross-functional IT teams.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • Atlassian Jira/JSM certifications are an advantage.
  • ITIL certification is an advantage.
  • Knowledge of Python, Java, or similar programming languages is an advantage.

Key Competencies

  • Strong technical expertise in Jira and JSM.
  • Strong API and integration development skills.
  • Excellent troubleshooting and root-cause analysis capabilities.
  • Ability to independently analyze requirements and design scalable solutions.
  • Strong understanding of enterprise ITSM processes.
  • Excellent stakeholder communication and documentation skills.
  • Ability to work independently as well as collaboratively with technical and business teams.
  • Ability to manage the complete lifecycle of development, integration, testing, deployment, and production support.
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