Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 79 days ago

Product Engineer, Support

Junction11 open roles

Pay
$90,000 – $130,000 a year
Where
EDT / EST (US East Coast only)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Engineer, SupportJunction · EDT / EST (US East Coast only)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Junction's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Junction postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 79 days ago

Junction median: 14 days open

The posting

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time?

- Who you are: A support-first, customer-driven problem solver with strong technical instincts

- Salary: $90K - $130K + equity (based on experience and location)

- Time zone: Eastern Time Zone

Why we need this role

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

- Customer obsessed: You like helping people unblock real problems

- Technical at the core: You’re comfortable reading code and navigating logs

- Support-minded: You see support as a craft, not a stepping stone

- Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.

Who you’ll be working with

- Eliot, Customer Support Lead — your manager and partner in building world-class support

- Andy, Product Engineer (Support) — your peer, working daily in code and logs

- The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative

You’ll sit at the centre of how the company operates.

What you’ll be doing day to day

1. Investigate and diagnose technical issues

- Trace issues through logs and our services

- Understand and reproduce errors to find the root cause

- Share clear updates with customers and engineers

2. Think like an engineer, act like a support specialist

- Read code to spot where things break

- Use AI tools to speed up debugging

- Make small fixes when appropriate, and escalate when needed

3. Deliver a great customer experience

- Work with users from senior engineers to non-technical operators

- Adjust your communication based on the audience

- Respond quickly with accurate, thoughtful answers

4. Improve our documentation, tooling & processes

- Write clear docs that reduce repeat questions

- Build small tools or scripts to speed up your workflow

- Flag recurring issues and suggest improvements

Who you are

We're especially interested in candidates with an engineering background who've moved into a support or customer-facing technical role.

- You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.

- You’re mission-driven. Building technology that improves healthcare matters to you.

- You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.

- You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.

- You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.

- You’re comfortable with code. You’ve spent a couple of years writing or debugging Python and can work through unfamiliar codebases confidently.

How you’ll get to know us

1. Initial call - 30 minutes with Lyn, Technical Recruiter

2. Behavioural and Technical interview - 60 minutes with Eliot and Andy

3. Technical interview (live debugging pair programming) - 60 minutes with one of our Engineers

4. Paid trial day - learn what it would be like to work here and meet the rest of the team

What is the current compensation package

- $90K - $130K

- Your salary is dependent on your location and experience level

- Equity (extended exercise post 2 years of employment)

- Company and team offsites

- Monthly learning budget of $150 for personal development and productivity

- $100 monthly wellness budget

- Flexible, remote-first working, including $1K for home office equipment

- Coworking budget

- 36 days paid time off (including bank holidays)

- Premium healthcare coverage

- 4% monthly contribution to pension/401k

- Yearly blood test on us

- Enhanced parental, foster, and adoption leave

Important details before applying:

- We only hire folks physically based in GMT and EST timezones

- We do not sponsor visas right now given our stage

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Junction's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Junction's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Junction's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.