The posting
At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.
As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.
We are just getting started and we cannot wait to meet you.
Your Role in Juno’s Journey:
Registered Veterinary Technicians (RVTs) are the Care Champions. They deliver patient care, execute treatment plans and advocate for both pets and their owners.They are proud to be Registered Veterinary Technicians, and utilize their skills to the highest level. They recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better. Our RVTs are passionate about their work in the veterinary community and the quality of care they provide. They align with our mission to ensure every pet and Juno team member has the support they need to thrive. They are invested in establishing a stellar standard for the veterinary industry; the Juno standard of care.
The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care.
Role Overview:
Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat or phone call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise. The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations.
The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need.
The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care. This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position.
Please note this position is for a 3-Month Contract.
Shift Type: Overnight Rotation. Wednesday, Thursday, Friday and every other Saturday 12am - 8am EST with the option to increase shift length if desired.
We are seeking candidates based in Ontario or British Columbia.
What You’ll Do: Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. More details below.
Responsibilities Include:
- Engaging with Juno Veterinary Members through text-based chat and phone.
- Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters.
- Reviewing patient medical records before and during interactions to quickly gain relative medical history.
- Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs.
- Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications.
- Collect, review and input medical records from referring animal hospitals.
- Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication.
- Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care.
- Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.
You Have:
- A valid Veterinary Technician License (RVT, LVT) in Ontario and/or British Columbia
- 2+ years as an RVT with triage experience
- A strong interest in emerging technology, AI and enjoyment in learning new operating systems/platforms
- Exceptional communication skills: our vRTS spend a lot of their days interacting with, educating and supporting members - this is a core focus of the role
- Proficiency in multi-tasking across many communication platforms
- You thrive in a steady work environment (slow days are not your thing)
- The ability to communicate well with cross functional teams and members (we have team members across 7 locations and 2 provinces/time zones, 10,000+ members and growing)
The role of Virtual RVT at Juno requires evening, weekend and holiday work. You may support members/clients who may be experiencing emotional distress and/or frustration. This position will be based remotely with potential occasional travel required locally. This position will also require extensive use of keyboard/text/chat functionality in addition to the continued use of a computer throughout your shift as a Virtual RVT.
We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we — let’s meet.
Interview Process
- Discovery Video Call with our Virtual Care Manager (45 minutes)
- Video Interview with Medical Operations team (45 minutes)
- Reference Check
- Contract review
As you progress through the interview process we will be sure to discuss compensation thoroughly and clearly to support your position.
Juno Veterinary uses AI as part of our interview screening process, to help us take notes during our conversations and to create summaries for reference. Beyond that, please rest assured, any decisions in hiring are made by a human!
Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!
