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Open nowPosted today

Digital Ambassador

JUST RECRUIT SINGAPORE PTE. LTD.

Pay
SGD 2,500 – SGD 2,700 a month
Where
Central, Singapore
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Your applicationOpen nowDigital AmbassadorJUST RECRUIT SINGAPORE PTE. LTD. · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JUST RECRUIT SINGAPORE PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

The posting

Salary: SGD 2500- 2600 Duration :7 Nov 2026 to 6 Aug 2027

Work hours: 9am to 6pm on 5 days

Job Description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

  • Customer Assistance:
  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
  • Resolving client technical inquiries and troubleshooting issues related to digital platforms, secure communication tools (e.g., secure email, Docusign), and digital submission processes.
  • Digital Adoption and Education:
  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Posting text belongs to the employer. Removal requests: contact us.

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