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Open nowPosted 1055 days ago

Customer Support Specialist - Egypt

JustMarkets120 open roles

Where
Middle East & North Africa
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Your applicationOpen nowCustomer Support Specialist - EgyptJustMarkets · Middle East & North Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JustMarkets's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. JustMarkets postings stay open a median of 45 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 1055 days ago

JustMarkets median: 45 days open

The posting

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.

Responsibilities

  • Efficiently responds and communicates with clients to understand and service their needs via live
  • Effectively analyses customer data to make appropriate recommendations and problem resolutions
  • Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
  • Builds rapport with clients and effectively diffuses conflict and opposition
  • Contributes to team effort by accomplishing related results as needed
  • Committed to meeting quality standards in processing customer adjustments

Requirements

  • Proficiency speaking and writing in Arabic and English (French as an advantage)
  • Computer literacy
  • Basic knowledge of work with Google framework (Disc, Sheets, Docs)
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
  • Stable internet connection

We offer

  • Working for a dynamically growing company
  • Challenging but exciting tasks with our own product
  • Trainee period is provided
  • 12 shifts of annual leave per year
  • 8 shifts of sick leave per year
  • Remote work
  • Budget for professional development and language learning
  • Budget for healthcare related expenses
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