Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 63 days ago

Backoffice Agent

Kaizen Gaming42 open roles

Where
Ceuta, Spain
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBackoffice AgentKaizen Gaming · Ceuta, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kaizen Gaming's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Kaizen Gaming postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 63 days ago

Kaizen Gaming median: 1 days open

The posting

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Back office Agent is responsible for supporting back office functions, aiming to provide excellent customer experience.

Responsibilities involve handling tasks that are essential for the smooth operation of the business, including providing support to internal functions, tracking ongoing issues and involving the relevant teams to resolve problems.

The role also includes handling customer inquiries and cases related to Responsible Gaming. This includes identifying, supporting, and assisting players who may be exhibiting signs of problem gambling or who are requesting help in managing their gaming activities. The agent will work closely with internal departments to ensure that all Responsible Raming guidelines and regulatory requirements are followed, providing players with a safe, supportive, and compliant gaming environment.

As a Back office Agent, you will

  • Provide customer support and monitor operational queues.
  • Respond to inquiries via email, phone, chat or any other channel, when required.
  • Collaborate with internal stakeholders to ensure excellent customer support.
  • Investigate and resolve routine customer inquiries and escalated issues.
  • Escalate complex problems following the provided guidelines.
  • Support the implementation of new processes and tools introduced to the team.
  • Adhere to company policies, industry regulations, and data protection standards.
  • Ensure the timely and accurate completion of assigned tasks to meet SLAs.
  • Monitor and Review Player Activity, handle Responsible Gaming cases, implement Self-Exclusion Protocols and assist in Player Education.
  • Handle Possible Suicide Attempt (PSA).
  • Handle Data Privacy / Legal / Compliance-related requests.
  • Identify inefficiencies in workflows and propose improvements to enhance productivity and processes.

What you will bring

  • Associate’s degree or equivalent experience in business, administration, or a related field.
  • Minimum 1–2 years of experience in customer operations or a back office role.
  • Strong attention to detail and organizational skills.
  • Familiarity with CS systems and data management tools.
  • Excellent communication skills and a proactive approach to problem-solving.
  • Fluency in Spanish and English

#LI-Hybrid

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kaizen Gaming's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kaizen Gaming's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kaizen Gaming's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.