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Open nowFirst seen 3 days ago

2nd Line IT Support

Kamro Ltd325 open roles

Where
Basildon, United Kingdom
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Your applicationOpen now2nd Line IT SupportKamro Ltd · Basildon, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kamro Ltd's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

2nd Line IT Support

£30,000 £33,000

Basildon

Are you an experienced IT Support Engineer ready to take the next step? Do you enjoy working directly with people as much as solving technical puzzles? Want to escape the mundane and work in a role where no two days are the same? this could be the role that ticks your boxes.

Join a friendly, growing team within a trusted MSP serving a diverse range of SMB, SME and corporate clients. Youll be at the forefront of solving complex technical challenges, working with the latest tech, and making a real difference to customers across all industries.

About the role:

Your day-to-day will revolve around providing hands-on technical support to a diverse range of clients across industriesmostly SMEs who depend on responsive, expert IT support to keep their businesses running. You'll be dealing with escalations from the 1st line team, handling a mixture of desktop, network, server, and cloud-based issues, and helping spot patterns or recurring problems that could be proactively fixed. It's a varied, people-first role, where no two days are quite the same. If you like switching between end-user support and behind-the-scenes systems work, youll feel right at home here.

About the client:

This is a long-standing, independently owned IT services company based in Basildon. While the team is small, their reputation isntbuilt on reliability, long-term client relationships, and doing what they say theyll do. Theyre not flashy, and they dont chase buzzwords, but they care about giving proper support to businesses that dont have time for downtime.

If youre after a big corporate environment, this wont be for you. But if youre looking for a tight-knit team, a genuinely supportive manager, and room to take ownership of your workread on.

Working hours:

  • Monday to Friday
  • 9:00am 5:30pm

Key duties:

  • Escalated support for desktops, laptops, mobile devices, networks, servers and cloud services.
  • Diagnosing and resolving 2nd line support tickets via phone, remote tools, or on-site
  • Supporting Office 365, Azure
  • Helping to identify recurring issues and feeding into customer and process improvements
  • Supporting 1st line engineers when needed and helping with knowledge sharing

Key requirements:

  • Strong experience in a 2nd Line Support or similar technical support role
  • Confident troubleshooting Windows OS, Office 365, printers, networks, etc.
  • Comfortable working across both hardware and cloud-based tech
  • Good communication skills
  • Strong organisational skills and ability to manage multiple priorities
  • A proactive attitude and eagerness to learn
  • Full UK driving licence preferred
  • Willingness to be part of a weekend support rota (shared fairly within the team)
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kamro Ltd's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kamro Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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