The posting
OBJECTIVE:
• Supervising the outlet section service in accordance with Kandima Resort Standards.
• This position is concerned with assisting in supervising the outlet and or section working to maximize guest satisfaction in accordance with the Resort and outlet’s standards.
KEY DUTIES / RESPONSIBILITIES:
- In the absence of Restaurant Manager carry out the daily operation of Restaurant ensuring effective communication of all required standards and procedures to all F&B staffs.
- Conduct all stock take and equipment inventory with Restaurant Manager as required.
- Monitor weekly roster for all restaurant staff to ensure that adequate manning levels are in line with F&B SOP.
- Liaising with guests regarding any complaints, take actions as necessary and report to Restaurant Manager or F&B office.
- Inform Restaurant Manager of any queries posted by guests so that an answer can be given (related Supervisor line of responsibility only)
- Oversee the supervision of all staff in all Restaurant area and ensure that Kandima Resort policies and procedures are followed all time and F&B SOP are being upheld. Report any concern first to Restaurant Manager if needed any further action to Assistant F&B Manager.
- To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort.
- Ensures the availability of all beverage items (including cigar, cigarettes) and suggests the best alternative in case of shortage.
- Ensures outlet areas are correctly set-up as per standards prior each service.
- Discusses, recommends and serve aperitifs, displaying a sound knowledge of the products and the ability to serve them correctly.
- Assigns operational responsibilities to subordinates and follows up.
- Is aware of requirements in terms of food safety and hygiene standards and checks that these standards are implemented and maintained in all service and guest areas, and takes any necessary corrective action.
- Execute all F&B activities and promotions according to guidelines given by F&B Management.
- Ensures that customer satisfaction is at the highest possible level through full implementation of standards, attention to details and personal attention to customer needs.
- Direct staff to various restaurant within department to meet service needs.
- Cashing up and closing the shift. At the end of each shift, complete all necessary daily reports.
- Maintains a consistent high customer service focus, for oneself and team.
KEY RESPONSIBILITIES
Service
- To be fully familiar with the Service Standards and to follow these standards of service as they apply to our F&B Department.
- Follows Kandima Resort Operating standards at any time, in the outlet.
- Follows the established service sequence.
- Takes and processes Beverage orders from guests.
- Has thorough menu and F&B product knowledge.
- Handles guest inquiries and complaints.
- Completes all side work and duties assigned.
- Completes opening and closing procedures as assigned.
- Replenishes supplies as assigned.
- Ensure workplace, service, and cleaning in the outlet (heart and front of the house).
- To provide courteous and professional service at all times.
- To have a complete understanding of the employee handbook and to adhere to the rules and regulations of Kandima Resort.
- To maintain a high standard of personal appearance and hygiene at all times by adhering to the Grooming Policy.
Carry out any requests by management in conjunction with work.
- Takes direction from Management regarding operational issues. To maintain a high customer guest service focus.
- To always provide customers with an enjoyable and memorable experience
- Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
- Maintains a high customer service focus through a “Can Do” & flexible attitude.
- Always try to MAD with every single customer and anticipate his/her needs.
- Cultivates guest relations and rapport.
- To perform any other duties as designated by Restaurant Manager or F&B Office.
Finance:
- Sells the resorts facilities and services by talking to guests about other F&B events.
- Proactively up-sells within the outlet.
- Seeks to minimise costs through correct and careful use and handling of resort property and equipment.
- Seeks to minimise breakage through attentiveness and care of F&B equipment.
- To ensure that billing is accurate.
- Is aware and responsible to meet of daily and monthly forecast and target food and beverage revenue.
Team & Develop:
To contribute positively and providing both guests and fellow team-members with courteous, hassle-free service.
Fully aware of the objectives of the property and the department
- To keep excellent relationships with team, peers, and all other colleagues of the hotel.
- To assist Restaurant Manager for a day to day running of outlets.
- To attend and actively participate in training sessions
- To ensure punctuality, excellent grooming and hygiene.
- To attend daily operations briefing with direct reports/supervisors.
- Is aware of the F&B Department objectives
- Promotes team member motivation.
General:
- Contributing ideas and suggestions to enhance the procedures in the Resort.
- Keeping updated on changes to other areas of resort product and sharing such information with your team and department on an ongoing basis.
- Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
- Abiding by Resort Safety, Work Place Health, Safety, Hygiene regulation all time & complying with Environment policies, initiatives and legislation.
- Abiding by the guidelines set out in the Employee Handbook.
- Carrying out any other duties as directed by Restaurant Manager, F&B Office or the Resort General Manager.
- Meet and attend to customer complaints satisfactorily.
- Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively and be able to relieve in another outlet as required.
This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.
