The posting
OBJECTIVE Dive instructor Teaching PADI courses, guiding dives and assisting in diving related work. Assist in excursions and watersport activity.
LOCATION Kandima Maldives REPORTS TO Base-leader KEY DUTIES / RESPONSIBILITIES Dive Center: To participate in all activities in daily routine work in the Aquaholics 6 day week – 8hrs a day. To conduct all varieties of PADI courses up to Dive Master in at least fluent English and at least one other spoken language fluently To conduct all PADI course to PADI standards and keep up to date with changes the system. Guiding of dives Preparing dive excursion and dive courses, such as tank, dive boxes, equipment, spare, oxygen and take responsibility that everything is in place to safely take out divers Check conditions (current, tides, waves, etc) is suitable for the clients before conducting any activity Assisting all service towards the Kandima Guests, such as rinsing guest equipment taking care of the equipment. Follow the Daily-weekly-monthy, cleaning schedules and inform Base-leader in case of any issues. To give enthusiastic Marine related information as well as professional dive and snorkel related information towards the guests Participate in the diving and snorkel aware programs. Ensure safety, wellbeing and enjoyment of the all the guest participating in activities organised by Aquaholic Take bookings for diving, and update the activities without delay after booking to avoid any double bookings. Page 2 of 6 Check the booking calendar and update the board accordingly and know you work schedule Small housekeeping tasks, (overall cleanness of Aquaholics). Keeping the dive center clean at all times. Assigned administration task, such as but not limited to certification registration, email, daily-weekly-monthly duty checklists. Ensure we have enough water and towels at the dive center. If towels are running out, inform the house keeping. To give clear information to the guest regarding the center Watersport centre and Excursion Assist in any assigned Aquaholic watersports activity, like but not limited to renting out snorkel equipment, canoe, windsurf, SUP, and catamaran. Assist in cleaning of watersport and snorkel equipment. Guiding activities like but not limited to snorkeling excursion, dolphin cruise, Island hopping and fishing trips Take bookings for snorkeling, watersport and excursions and update the activities without delay after booking to avoid any double bookings. Operational To provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay. If we have any promotional activities going on always keep updated and inform the guests accordingly. Always respect the guest's privacy, never show or display information to others or on any social media. To never say 'NO' to a guest by searching for and offering alternatives if a service is unavailable. Page 3 of 6 To always be visible to guests and to be in constant contact with them by actively addressing them in any public area. To be fully conversant with all Kandima, facilities and daily functions in order to up sell the activities. To be fully conversant with the geographical, cultural and historical aspects of the Maldives, as well as to be up-to-date on all tourist attractions and tours. To accept responsibility for, and to show initiative in decision making when handling minor guest complaints, in order to achieve instant guest satisfaction. Follow the Standard Operating Procedures set at Aquaholics Any other assigned task by the (Management) base-leader or Cluster-base-leader Administration To ensure that all department reports and correspondence are completed accurately and punctually To ensure proper handling of lost and found items. To follow correct procedures regarding the requisitioning and control of supplies. For any incident or accident an 'Incident Report' should be written and forwarded to the Financial controller within 12 hrs of the incident (fill it in with the help of the Base leader or the Cluster-base-leader). All the accidents or incident should be immediately reported to the Dive Base leader or Cluster base leader. General Duties To report for duty punctually wearing the correct uniform with the correct name. To check 'update board' prior to lunch, to check the schedule. Be on time after the lunch break in case there might be a booking during the lunch break. Lunch break time should not be extended without the permission of the Base leader. To maintain a high standard of personal appearance and hygiene at all times by following the company's grooming standards. Page 4 of 6 To attend briefings and meetings as requested. To answer telephones in accordance with hotel standards in a manner that is courteous and friendly. Mention your name and the place and ask how you can help them. To have a complete understanding of the hotel's procedures in respect to health, hygiene, fire and safety. Live, breathe and deliver the Kandima mission, vision and brand DNA Always protect the name of Kandima, it management and staff. To attend all trainings scheduled, even if this should fall outside of regular working hours Understands the value of constant training and pro-actively supports all training activities within Kandima. Not to be on the mobile phones in front of the guest area. If it is an urgent matter, please make it short and be somewhere not visible to the guest. Have the ring tones switched off through the working hours. MSN chatting or any other social Medias and usage of computer for personal use should be avoided during working hours. Performance Evaluation Criteria Guest Comments Safety Records of dive center. Teamwork Accurate completion of departmental administration work Flexibility and inter-departmental co-operation Performance Standards, Frequency of appraisal: Performance to be appraised bi-annually Appraiser: Page 5 of 6 To be appraised by the Assistant Base-leader.
