The posting
OBJECTIVE
Shop Supervisor responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs.
LOCATION
Kandima Maldives
REPORTS TO
Front Office Manager
KEY RESPONSIBILITIES
- Supervise and coordinate the daily operations of the shop to ensure smooth and efficient functioning.
- Allocate daily duties and responsibilities to shop staff and monitor their performance.
- Receive, check, process, and organize shipments and deliveries in accordance with established procedures.
- Verify the quality, quantity, and condition of incoming merchandise and report any discrepancies or damages.
- Maintain adequate stock levels and ensure timely replenishment of depleted or low-stock items.
- Monitor stock movement and assist with monthly inventory counts and inventory reporting.
- Ensure accurate stock records are maintained and investigate discrepancies where required.
- Monitor product displays and maintain the highest standards of visual merchandising.
- Ensure all merchandise is properly priced, labelled, displayed, and arranged according to established guidelines.
- Conduct regular price audits and ensure any discrepancies are corrected promptly.
- Monitor daily sales and assist the Shop Manager with achieving departmental sales targets.
- Promote shop products, promotions, special offers, and seasonal campaigns to customers.
- Deliver exceptional customer service and ensure customer satisfaction at all times.
- Interact with customers professionally, identify their needs and preferences, and recommend suitable products.
- Handle customer complaints and concerns professionally and escalate unresolved issues to the Shop Manager.
- Operate and monitor the shop's Point of Sale (POS) system and ensure accurate processing of customer payments.
- Ensure proper cash handling, cash reconciliation, and end-of-shift procedures are followed.
- Assist with opening and closing procedures, including securing the shop and ensuring all equipment is switched off as required.
- Monitor shop security and ensure established loss-prevention procedures are strictly followed.
- Ensure compliance with all health, safety, hygiene, and security procedures within the shop.
- Maintain cleanliness and organization of the sales floor, storage areas, counters, windows, mirrors, fixtures, and other shop facilities.
- Ensure the shop is adequately staffed during operating hours and coordinate staff breaks and duty schedules.
- Coach, guide, and support shop staff to improve product knowledge, customer service, and sales skills.
- Provide feedback on staff performance and report any performance or disciplinary concerns to the Shop Manager.
- Assist with training and onboarding of new shop employees.
- Monitor staff attendance, grooming, uniform presentation, and adherence to departmental standards.
- Ensure all staff maintain excellent grooming and personal hygiene standards.
- Prepare or assist with daily, weekly, and monthly operational and sales reports as required.
- Monitor customer feedback and identify opportunities to improve the shopping experience and sales performance.
- Coordinate with other departments regarding guest requests, promotions, deliveries, and operational requirements.
- Ensure all resort policies, procedures, and standards are consistently followed.
- Comply with Resort Safety & Environment policies, initiatives, and applicable legislation.
- Abide by all Workplace Health, Safety, and Hygiene regulations at all times.
- Abide by the guidelines set out in the Employee Handbook.
- Perform any other duties and responsibilities assigned by management from time to time.
Performance Standards
- Specific financial measures of performance: Sales targets, revenue generation, stock control, and reduction of stock variances to be agreed at each appraisal.
- Specific non-financial measures of performance: Customer satisfaction, service standards, visual merchandising, inventory accuracy, staff performance, compliance, and operational efficiency to be agreed upon recruitment and at each appraisal.
- Frequency of appraisal: Performance to be appraised bi-annually.
- Appraiser: To be appraised by the Shop Manager / Retail Manager.
This is not an exhaustive list of responsibilities; it is only an indication of the duties and responsibilities expected from you. You may be assigned additional duties and responsibilities by Management as and when required.
