The posting
Job Title: Security Site Supervisor Job Description
Position Title:
Security Site Supervisor
Department:
Operations
Report to
Security Site Manager / Account Manager
Manage:
Security Guard
Portfolio Focus:
Site operations run at peak efficiency Escalations are resolved promptly
Regulations and procedures are followed Culture and communication
Key Responsibilities: Operational Efficiency and Management (60% Time Spent)
Follow Guardteck Security’s standards, rules, and policies. Attend training, orientation sessions, and staff meetings as required by Guardteck Security. If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards. Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations. Provide orientation and training to new employees. Manage vacation time for employees. Manage all site and smart centre employee schedules in an effective and efficient manner. Ensure company vehicle maintenance is kept up to date Report to management any changes or discrepancies to employees’ hours. Fully understand and be aware of the site layout. Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours. Organized key and radio storage/stations Managing Over-time, Sick, and other leaves Managing the performance of security guards to ensure they are performing at the highest level Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date. Ensure that any and all contractual compliance training aspects are in line with the contract. Address and ensure that there are no open or available shifts on any of the site's master schedules.
Monitor public areas for unusual activity and potential threats. Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality. Document theft, other security violations, and what they observed on duty. Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees. Proactively deter criminal acts through a physical presence. Respond to emergencies that require the assistance of a security officer. Performs escorts of employees and customers as requested. Contacts emergency responders such as police, fire and ambulance personnel as needed. Enforce rules, regulations, policies, and procedures.
Relationship building (30% Time Spent)
Preserve clients’ interests, needs, and wants at all times. Serves the property and client through excellent customer service skills Ensure that employees provide safety and security services to the property, customer and third parties. Ensure that incidents are being resolved efficiently and address the client’s needs. Encourage service interactions and exchanges of information between employees and customers. Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.
Reports all issues to the Client and Guardteck Management
Provides responses and updates to the client Satisfied the needs and requests of the client Advocate for our employees and their needs to the client Send daily reports/score card to the client and Guardteck Management
Leadership (5% Time Spent)
Provide constant constructive feedback, coaching, and training to enhance motivation and performance. Promote a collaborative culture in where all employees can rely on each other and improve motivation. Enforce above and beyond customer service, performance, and high-quality deliverables Manage a high-performing team and leading hires, promotions, and terminations.
Provides leadership and guidance to staff during incidents and responds to all major incidents
Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.
Team Engagement and Management (5% Time Spent)
Ensure meeting cadences: Team meetings, engagement events, and recognition. Address employee concerns and hindrances in general needs: uniforms, keys, radios Provides supervision of all contract security staff Ensure all the daily operations of the security team and direct all work, assignments, breaks and tasks Conducts Daily shift briefings Ensures that all security guards are licensed, uniformed, and equipment Ensures all security guards complete their memo books and all incident reports by the end of the shift Review all security guard memo books and incident reports by the end of the shift Completes daily shift brief by end of shift and attaches all incident reports to the brief Ensure all security guards complete Guard Tour Patrols Ensures security guards complete their responsibilities and tasks Ensure all weekly and monthly audits are complete Report all health & safety concerns to the Client and Account Manager
Constantly interact with all employees to determine any issues and understand their needs
Maintains confidentiality of sensitive issues
Ad Hoc Responsibilities:
Enforce compliance with Occupation Health and Safety regulations Assist in the implementation of new technology or software systems to improve operational efficiency Manage and report any accidents or injuries, ensuring timely completion of reports Participate in the joint health & safety committee and maintain a safe, clean work environment Support the planning and execution of company-wide initiatives or special events Uphold and embody Kandor Managements core values, ensuring they are understood by all employees Maintain strong professional relationships with co-workers, executives and management Security room is clean and orderly Reduction of time off Reduction of time to report claims Staff is trained on H&S responsibilities All other duties as assigned
Knowledge, Skills, Experience and Education:
Completed Certificate in Security Management or a combination of education and experience. 3 years security experience 3 years of experience managing teams, preferably in a unionized setting. Valid Security Licence. Completed basic security training; AST is an asset. Leadership training is an asset. Post-secondary education in a Law Enforcement/Security program preferred Available to work full time - Monday - Friday, with the occasional weekend and evening shift. Have good computer skills Ability to work independently and as a team player. Outstanding customer service. Honesty, discipline, commitment, accountability, and trustworthiness. Outstanding written and verbal communication skills. Outstanding leadership skills that promote a strong culture and motivates employees. Full knowledge of security system databases. Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships. Ability to resolve conflict in an efficient and agile manner while promoting non-aggressive behaviours such as a conflict solution. Ability to make difficult decisions. Strong interpersonal skills. Ability to assist, help, coach, mentor, and discipline employees. Excellent multitasking skills that guarantee quality and efficiency. Ability to research and understand possible outcomes and risks. Ability to be empathic and to understand people’s needs. Excellent time management, organizational, and planning skills. Demonstrate punctuality and reliability, tact and diplomacy Ability to perform accurate investigations of incidents. Willingness to go above and beyond and always try to find ways to be more efficient.
