Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Analyst, Tier 2

Kaseya Careers98 open roles

Where
Bangalore, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalyst, Tier 2Kaseya Careers · Bangalore, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kaseya Careers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Kaseya Careers postings stay open a median of 27 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 3 days ago

Kaseya Careers median: 27 days open

The posting

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is hiring a Senior Analyst, Tier 2 - NOC to provide advanced technical support, proactive monitoring, incident management, and infrastructure troubleshooting across customer environments. This role serves as a key escalation point for complex technical issues involving servers, workstations, applications, and network devices while ensuring adherence to SLA/SLO commitments. The ideal candidate will possess strong Windows Server administration expertise, deep networking knowledge, exceptional problem-solving skills, and the ability to mentor junior engineers while driving operational excellence within the Network Operations Center.

Key Responsibilities

  • Monitor, troubleshoot, and resolve complex alerts and incidents across managed endpoints, servers, applications, and network infrastructure.
  • Take ownership of assigned incidents throughout the complete lifecycle, including verification, diagnosis, resolution, escalation, communication, and closure within defined SLA/SLO targets.
  • Perform advanced root cause analysis using system logs, event viewers, crash dumps, application logs, and monitoring tools.
  • Prioritize and escalate incidents based on customer impact, business risk, and established operational procedures and runbooks.
  • Maintain detailed and accurate case documentation, incident updates, root cause analysis reports, and knowledge-base articles.
  • Provide professional technical support across multiple customer environments while ensuring a high standard of service delivery.
  • Mentor and support junior NOC engineers by providing technical guidance and sharing best practices.
  • Drive continuous improvement initiatives through automation, process optimization, troubleshooting standards, and knowledge-sharing activities.
  • Execute customer-facing technical tasks and projects assigned by Technical Leads, Managers, or leadership teams.
  • Collaborate cross-functionally with Engineering, Support, and Product teams to ensure timely resolution of critical issues.

Required Qualifications

  • 6-8 years of experience in Network Operations Centers (NOC), Technical Support, Systems Administration, Managed Services, or Remote Infrastructure Operations.
  • Strong expertise in Windows Server administration, including installation, configuration, patch management, security hardening, troubleshooting, and automation.
  • Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VPNs, and network security concepts.
  • Hands-on experience with Remote Monitoring and Management (RMM) platforms, preferably Kaseya solutions.
  • Proven experience managing complex technical incidents and troubleshooting infrastructure issues across servers, endpoints, applications, and network devices.
  • Strong knowledge of incident management processes, escalation procedures, SLA/SLO adherence, and operational best practices.
  • Excellent analytical, root cause analysis, and problem-solving capabilities.
  • Strong written and verbal communication skills with the ability to effectively interact with customers and internal stakeholders.
  • Ability to manage multiple priorities and incidents simultaneously in a fast-paced operations environment.
  • Must be willing to work 100% onsite and support night-shift operations in Bengaluru, India.

Preferred Qualifications

  • Experience working within Managed Service Provider (MSP) or enterprise-scale IT operations environments.
  • Familiarity with ITIL-based service management practices and operational frameworks.
  • Experience creating and maintaining technical documentation, SOPs, runbooks, and knowledge-base content.
  • Exposure to PowerShell scripting, task automation, or infrastructure automation tools.
  • Experience mentoring junior engineers and leading technical troubleshooting efforts.
  • Knowledge of endpoint management, security monitoring, and infrastructure performance optimization.
  • Demonstrated commitment to continuous learning, process improvement, and operational excellence.
  • Industry certifications such as Microsoft, Network+, Security+, CCNA, or equivalent are a plus.

What You'll Bring

  • Strong technical ownership and accountability for critical incidents and customer-impacting issues.
  • Excellent analytical thinking and systematic troubleshooting skills.
  • Ability to work independently while effectively managing multiple concurrent priorities.
  • Strong customer communication and stakeholder-management capabilities.
  • Proven ability to coach, develop, and support junior team members.
  • Passion for continuous improvement, operational efficiency, and knowledge sharing.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kaseya Careers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kaseya Careers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kaseya Careers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.