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Open nowFirst seen 4 days ago

Head of IT (Manager Level)

Kate Worthington706 open roles

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Your applicationOpen nowHead of IT (Manager Level)Kate Worthington

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Key Responsibilities

1. IT Management & Business Partnership

  • Lead the overall IT function and act as a key technology advisor to business leadership.
  • Partner with business functions to understand requirements and translate them into effective IT solutions.
  • Manage IT incidents, escalations, service delivery, and vendor performance.
  • Ensure IT services are aligned with business priorities and operational requirements.
  • Manage user access and IT service processes.

2. IT Application Management

  • Oversee local business applications, including maintenance, enhancement, development, and change management.
  • Manage application vendors and ensure service levels meet business requirements.
  • Lead requirements gathering and change requests based on evolving business needs.
  • Support business users in resolving application-related issues.

3. IT Infrastructure & Workplace Support

  • Oversee local IT infrastructure, including networks, servers, devices, meeting rooms, printers, and related systems.
  • Manage LAN/WAN, infrastructure, hardware, and access management.
  • Coordinate infrastructure services with external vendors and regional/global IT teams.
  • Ensure effective day-to-day workplace IT support.
  • Oversee IT asset management, including laptops, mobile devices, provisioning, onboarding, offboarding, and replacement.

4. IT Governance, Cybersecurity & Compliance

  • Act as the local IT security representative, identifying technology risks and strengthening security processes.
  • Implement and maintain IT governance, policies, standards, and procedures.
  • Ensure local IT operations comply with regional and global IT standards.
  • Collaborate with international IT teams on cybersecurity, compliance, governance, and technology initiatives.

5. IT Project & Transformation Management

  • Lead and manage IT projects from planning through implementation.
  • Manage technology projects related to business restructuring, organizational change, applications, and infrastructure.
  • Coordinate global and regional projects locally and ensure successful implementation.
  • Lead change initiatives involving the transition toward an independent local operating environment.
  • Drive cost optimization, efficiency improvements, and standardization across IT operations.

6. IT Budget & Vendor Management

  • Develop and manage the IT budget, ensuring effective cost control and transparency.
  • Monitor IT expenditure and identify opportunities for cost optimization.
  • Manage relationships with external IT vendors and service providers.
  • Ensure vendors deliver services according to agreed requirements and service levels.

7. Digital & AI Enablement

  • Identify opportunities to leverage technology, automation, and AI to improve business processes and productivity.
  • Support the adoption of Microsoft technologies and digital tools such as Power BI, Power Apps, and Copilot.
  • Share AI and digital technology knowledge across the organization and support practical local implementation.

8. Regional & Global IT Collaboration

  • Act as the primary local IT representative when working with regional and global headquarters.
  • Collaborate with international IT teams and other markets to share best practices and implement global standards.
  • Provide local business insights and ensure effective communication between local stakeholders and international IT teams.

Qualifications & Experience

  • Bachelor's degree in Information Technology, Computer Science, Information Management, or a related field.
  • Minimum 5 years of experience in IT Application Management, IT Project Management, IT Infrastructure, IT Support, or IT coordination.
  • Strong understanding of IT applications, infrastructure, hardware, software, networks, and IT service operations.
  • Experience managing IT projects, budgets, vendors, and business stakeholders.
  • Familiarity with Microsoft technology solutions such as Power BI, Power Apps, and Copilot.
  • Strong understanding of IT governance, cybersecurity, and compliance.
  • Excellent communication and stakeholder management skills.
  • Fluent in English, both written and spoken.

Key Competencies

  • IT Leadership & Strategy
  • IT Project & Change Management
  • Application & Infrastructure Management
  • Cybersecurity & IT Governance
  • Vendor & Budget Management
  • Business Partnership
  • Digital Transformation & AI
  • Problem Solving & Analytical Thinking
  • Cross-cultural & International Collaboration
  • Strong Communication & Stakeholder Management

Ideal candidate: A hands-on IT leader who can operate at both strategic and operational levels, manage vendors and projects independently, and effectively bridge the gap between business requirements and technology solutions.

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