Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

IT Helpdesk & Operational Support Manager

Kate Worthington706 open roles

Where
Bangkok, Bangkok, Thailand
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Helpdesk & Operational Support ManagerKate Worthington · Bangkok, Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kate Worthington's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Hiring Position: IT Helpdesk & Operational Support Manager Working Condition: On-Site Location: Bangkok, Thailand (BTS Accessible) Pay Rate: THB 75000 to THB 100000

_______________________________________________________________

Company Overview:

Our client is a cutting-edge HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. They are one of the fastest-growing start-ups in the region, backed by Surge and Sequoia Capital. With a global presence, their technology is trusted by thousands of businesses in over 135 countries and recognized by Forbes as the Best Recruiting Software of 2024.

Their mission is to transform the hiring process, making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates. By offering best-in-class AI-powered technology, they empower businesses of all sizes to excel in staffing and recruitment.

IT Helpdesk & Operational Support

Responsibilities

IT Helpdesk

  • Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
  • Use tools and methodologies to load, copy, and customize operating system configurations for deployment.
  • Perform remedial repairs and preventative maintenance on computers, laptops, printers, and other authorized equipment.
  • Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
  • Coordinate with vendors to support and resolve technical issues.
  • Resolve and update Service Desk tickets within SLA and provide updates to stakeholders for critical cases.

Operational Support

  • Provide friendly, courteous, and high-quality systems support to all employees.
  • Oversee onboarding and offboarding processes, ensuring smooth integration for new employees.
  • Ensure all internal tools and software are up-to-date.
  • Collaborate with the Senior HR Manager to perform health and safety-related operational tasks.
  • Manage hardware, software inventory, and access records.
  • Coordinate with Finance for payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.

Requirements

  • Excellent command of English with clear and concise communication skills.
  • Fluent or native-level proficiency in Thai.
  • Experience managing a technology Service Desk or Help Desk (e.g., Jira Service Desk, Zendesk, or similar tools) is preferred.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven ability to build effective, collaborative relationships with clients and colleagues.
  • Capable of working autonomously to prioritize workload and tasks efficiently.
  • Eager to tackle complex issues and projects with innovative solutions.
  • Highly motivated and focused on achieving objectives and meeting targets.
  • Open to new challenges and adept at developing and implementing new processes, methods, or technologies.
  • Detail-oriented and driven to complete projects to high standards within deadlines.
  • Flexible mindset with a willingness to assist across hybrid teams, including Engineering, Human Resources, and Operations.

Nice to Have

  • Interest in learning security-related auditing and certifications (e.g., SOC2, ISO, security audits).
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kate Worthington's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kate Worthington's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kate Worthington's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.