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Open nowFirst seen 2 days ago

Software Engineer (Application Support)

Kate Worthington706 open roles

Where
Bangkok, Bangkok, Thailand
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Your applicationOpen nowSoftware Engineer (Application Support)Kate Worthington · Bangkok, Bangkok, Thailand

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The clock on this job

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Hiring Position: Software Engineer (Application Support): Open to Thai Nationals Only

Working Condition: Hybrid Working (3 Days at Office and 2 Days from Anywhere OR WFA)

Location: Bangkok, Thailand (BTS and MRT Accessible)

Pay Rate: THB 45000 to THB 70000 + Travel Allowance + Mobile Allowance + Shift Allowance

______________________________________________________________________

Scope of the Role:

As a Software Engineer (Application Support), you will take ownership of delivering exceptional service to our global customers in the pharmaceutical and biotech industries by resolving software-related issues and ensuring that the expected service level agreements (SLAs) are met using standardized procedures and processes.

Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot both functional and technical issues of the product, which may be related to other IT areas (e.g., network, OS)
  • Ensure tickets are created, updated, and resolved within the SLA
  • Liaise and collaborate with our global headquarters for knowledge transfer and process improvement activities
  • Properly escalate unresolved incidents to appropriate internal or external teams following the workflow in a timely manner

Knowledge/Experience/Qualifications:

  • Bachelors Degree in Information Technology, Computer Science, Engineering, or a related field
  • Knowledge of business process orientation
  • Ability to write SQL queries in databases (Oracle, Postgres) and understand SQL scripts
  • Ability to analyze OS (Windows, Linux, Kubernetes, Docker Swarm), application, and database logs
  • Flexibility to work in different shifts and hours
  • Proficiency in English is a must

Beneficial Experience:

  • Experience working with applications such as MES and ERP
  • Basic knowledge of Unix (Linux) command/shell scripts
  • Basic knowledge of Kubernetes
  • Basic knowledge of Docker Swarm
  • Basic knowledge of Java programming
  • Background experience as a Programmer Analyst, System Analyst, or System Architect

Your Benefits:

  • In-depth MES software product training will be provided
  • Flexible work hours, including options to work from home
  • Work in a global organization with international customers and colleagues
  • Lean hierarchies and an open-door culture
  • Good team spirit globally and locally
  • Opportunities for personal development and attractive career paths as you work on interesting, challenging, and varied projects
  • Attractive benefits and employee engagement programs
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