The posting
Store Operations Management
- Spearhead the seamless daily operations of the boutique, including inventory control, cash handling, and opening/closing procedures.
- Uphold the highest standards of boutique presentation and maintenance, in line with the brands luxury image and aesthetic guidelines.
- Ensure consistent implementation of Group and Brand operational protocols, policies, and compliance procedures.
- Liaise with cross-functional teamslogistics, finance, and operationsto optimize internal processes and maintain boutique efficiency.
- Guarantee the functionality and availability of all essential boutique equipment and supplies to support business continuity.
Client Experience & Relationship Management
- Champion a client-centric culture by delivering an elevated, personalized experience in every client interaction.
- Act as a brand ambassador, curating a sophisticated and welcoming environment aligned with luxury service expectations.
- Guide the team in creating lasting emotional connections with clients, enhancing loyalty and brand affinity.
- Analyze KPIs and client feedback to continuously refine the service experience and exceed satisfaction benchmarks.
- Organize exclusive in-store events and private activations to deepen relationships and attract new clientele.
- Strategically manage and leverage the boutique CRM to optimize client retention, segmentation, and engagement.
Sales & Business Development
- Formulate and execute boutique sales strategies to exceed weekly, monthly, and annual targets.
- Monitor sales trends and market insights to identify growth opportunities and implement targeted action plans.
- Ensure strong sell-through by maintaining optimal stock levels for bestsellers and high-demand collections.
- Drive commercial performance through training on luxury selling techniques, upselling, and cross-selling strategies.
- Remain attuned to competitor activity, market evolution, and emerging luxury trends to maintain competitive advantage.
Team Leadership & Talent Development
- Recruit, mentor, and nurture a high-performing boutique team, instilling a spirit of collaboration and excellence.
- Deliver daily briefings, hands-on coaching, and in-store training to elevate team performance and client service delivery.
- Set clear expectations and individual development plans, supported by regular performance evaluations.
- Cultivate a culture of accountability, providing constructive feedback and career guidance to support team growth.
- Oversee workforce planning and scheduling to ensure optimal staffing coverage and boutique operations.
Qualifications & Competencies
- Over 5 years of experience in luxury retail, ideally within fashion sectors.
- Bachelor's degree in Business, Marketing, Fashion, or a related discipline.
- Proven track record in client relationship management; existing client portfolio is a strong asset.
- Exceptional organizational, interpersonal, and communication skills.
- Client-obsessed, proactive, and commercially driven with a deep passion for the luxury fashion industry.
- Resilient team leader with a hands-on mindset and a high sense of ownership and responsibility.
- Fluent in both Thai and English.
