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ClosedFirst seen 5 days ago

Business Support Officer - Malaysia

Katoen Natie Singapore6 open roles

Where
Johor Bahru, Johor, Malaysia

This posting closed on 2026-10-27. 6 other Katoen Natie Singapore postings are live.

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Still open, like this oneLive
  1. Technician5d agoKatoen Natie Singapore · Singapore
  2. HSSEQ Executive5d agoKatoen Natie Singapore · Singapore
  3. Management Associate (Technical)5d agoKatoen Natie Singapore · Singapore
  4. Engineer (Technical)5d agoKatoen Natie Singapore · Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Katoen Natie Singapore postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

Katoen Natie Singapore median: 5 days open

The posting

Job Description

The Business Support Officer ensures operational continuity and digital readiness within the Specialty Chemicals business unit. This role supports system migrations, manages business-critical tools, and provides practical support in the areas of data governance, project execution and compliance.

Key responsibilities

Customer Service Support

  • Support customer service teams with operational follow-up, issue resolution and day-to-day process questions.
  • Assist in monitoring customer service performance, identifying bottlenecks and proposing practical improvements.
  • Help translate operational needs into clear system, reporting or workflow requirements.
  • Provide support during onboarding, training and adoption of new tools or procedures within the customer service environment.

System and tool management

  • Manage and support platforms such as PLATO/COFANO (ERP), HSSEQ App, CRM, HR, ServiceDesk Plus and SharePoint.
  • Support system improvements and migrations, including pre-migration preparation, execution and post-migration validation.
  • Handle service requests and incidents as a licensed technician in ServiceDesk Plus.
  • Guide new project implementations and the start-up of business activities.

Operational support

  • Handle service requests and incidents as a licensed technician in ServiceDesk Plus.
  • Guide new project implementations and the start-up of business activities.

Data and document governance

  • Maintain structured document repositories.
  • Define and manage access rights and collaboration strategies in SharePoint and OneDrive.

Digitalization and compliance

  • Contribute to digital transformation initiatives.
  • Ensure compliance with internal policies and external regulations.

Collaboration and communication

  • Actively participate in team sites and communication platforms.
  • Coordinate with internal stakeholders and external partners to support business needs.

Your profile

  • Bachelor's degree in Business Administration, Information Systems, Logistics or a related field.
  • Fluent in English.
  • Hands-on mindset, with very good communication and interpersonal skills.
  • Flexible, committed, organized and self-motivated.

Our offer

  • Join a leading and dynamic company with exciting career prospects
  • Take on a varied and responsible role that offers exposure to different areas
  • Develop your skills through continuous learning, professional development and overseas training at our headquarters
  • Enjoy an attractive salary package

Posting text belongs to the employer. Removal requests: contact us.

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