The posting
Kayser Chevrolet Buick GMC Janesville, WI knows that it is the people that make a difference in the buying and ownership experience. We are very proud of our entire employee team. We firmly believe there is no better parts, sales, service or support staff in the industry. Our employees are responsible for the satisfaction of our customers and, ultimately, the success of the company.
Kayser Janesville is looking for talented team members to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace.
What We Offer
- Highly productive shop
- Paid uniforms
- Paid training and continued education
- Shop equipped with the newest technology and equipment
- Clean and professional work environment
- Full medical benefits
- 401K with employer match
- Life insurance
- Disability
- Flex spending account
- Performance monthly bonus program
- Employee purchase discount program
The Estimator is responsible for providing customers with timely, friendly, and accurate appraisals. The ultimate goal of closing the sale to maintain a high closing ratio. Strives to maintain the highest level of customer satisfaction and quality standard. Responsible for communicating repair updates as repairs progress. Responsible for obtaining supplement approval and payment authorization.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of a high school diploma or equivalent
- Excellent communication and human relations skills
- Strong tact and diplomacy; ability to interact with all levels of personnel.
- Ability to work independently without close supervision
- Professional appearance
- I-Car Training/Certifications
- Excellent organizational skills
- Computer knowledge, esp. estimating software (ADP. Mitchell, CCC)
- Must have basic mathematical skills (must be able to add, subtract, and work with fractions and percentages)
- Valid driver’s license
Essential Duties:
- Meet and greet customers in a friendly and helpful manner, establishes and maintains good working relationships with customers to encourage repeat and referral business
- Examine all aspect of vehicle to determine extent of damages
- Use CCC1 estimating system to provide a professional, accurate, and fair estimate of damages including parts and labor. Transmit as required
- Be proficient in Parts Trader program usage.
- Determines feasibilities of repair versus replacement of parts.
- Follow up on service drive referrals, estimates written with a phone call and/or letter.
- Obtains authorization from customer and insurance company, writes supplements and get authorization or the supplements.
- Note priority work, when and where the customer can be reached during business hours.
- Complete billing of parts and labor for repair orders.
- Understands and complies with manufacturer warranty and policy procedures.
- Work to resolve any customer concerns or dissatisfaction with the work or the company immediately and according to dealership guidelines.
- Monitors progress and completion of the repairs, informs them of any deviations
- Schedules and directs work as needed
- Ongoing communication with insurance, production staff regarding status of repair
- Works to meet closing ratio set by Bob Clapper Automotive Collision Center.
- Ensures that all parts necessary for repairs are ordered in a timely manner. Used and Aftermarket parts inventoried upon receipt and charged out on the proper repair order.
- Follows up on parts orders to ensure parts availability, maximizing profits.
- Works with and follows guidelines of our insurance direct repair partners.
- Verifies insurance payment, rental authorization, and balance due prior to release of vehicle.
- Inspect repair and meet with customer when picking up vehicle to ensure the highest level customer satisfaction.
- Maintains facilities and equipment, ensuring cleanliness and safety.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect the Collision Center department operations, such as hazardous waste disposal, OSHA Right-to-Know, etc…
Additional Responsibilities and Performance Standards:
- Strives for harmony and teamwork within the department and with all other departments
- Attends departmental meetings.
- Understands, keeps abreast of, and complies with all company policies and guidelines as written in our company handbook.
- Maintains good working relationship with insurance agents, dealerships, fleet accounts and other businesses in order to promote recognition of Fagan Collision Center.
- Cooperate with staff in planning meetings to identify regular accounts, marketing and sales calls schedules
- Willing to attend any and all training programs to enhance performance.
