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Open nowFirst seen 8 hours ago

Reservation Supervisor

Kempinski Hotels269 open roles

Where
Kairo
Work mode
On site
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Your applicationOpen nowReservation SupervisorKempinski Hotels · Kairo

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Kempinski Hotels postings stay open a median of 10 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 8 hours ago

Kempinski Hotels median: 10 days open

The posting

The incumbent of this position is responsible for the efficient functioning of the Reservations department.

The job of Reservations Supervisor is executed satisfactorily when:

  • Reservation standards are implemented and complied to.All relevant data is entered in the systems in a timely and accurate manner
  • Direct reports have a career plan.
  • Receipt of any email request is acknowledged within a maximum of 48 hours.

Key Responsibilities

  • Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
  • Train, develop, and motivate staff to increase productivity.
  • Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
  • Review My Fidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
  • Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
  • Ensure all internal package breakdowns are loaded and in line with financial department.
  • Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
  • Control no show and late cancellation charges.
  • Ensure that the team is aware of the internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Maintain all reservation standards.
  • Keep department informed of all changes in systems or procedures.
  • Monitor reservation pick-up for the coming months.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
  • Test calls LQA / IFH results > 85%.
  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

NATIONALITY: Egyptian EDUCATION: Hotel Apprenticeship, Higher College Education EXPERIENCE: To fill the position, one of the following is required: Minimum of 2 year experience in a reservation position preferably in an international five-star hotel

LANGUAGE: Ability to work and communicate in a multinational environment: Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial

COMPETENCIES: Include the skills the candidate must have to fill this position: Luxury Hotel Experiences Good Communication skills Knowledge of hotel operations & Computer systems General knowledge of tourist and business-related information Knowledge of hotel products and services Knowledge of VIP welcoming protocol

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: Microsoft Office (Word, Excel and PowerPoint) Good knowledge of Opera Good knowledge of Micros

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

People Oriented Passionate for European luxury Entrepreneurial Straightforward Motivating others Planning/ Organization Problem solving Flexibility Concern for quality Initiative Results oriented Teamwork / Cooperation Interpersonal skills Customer service orientation Oral and Listening Skills Good writing skills Friendly and caring attitude Self-controlled

OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.

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