Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

1st Line Service Desk Engineer

Kerv14 open roles

Where
London
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen now1st Line Service Desk EngineerKerv · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kerv's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Kerv postings stay open a median of 36 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 18 days ago

Kerv median: 36 days open

The posting

Please note: Hybrid working role will require regular office / site attendance in Central London (2-3 days a week) and some on-call from time to time.

About Kerv Connected Cloud

You’ll be part of the Network Security/Service Desk Operations team at Kerv Connected Cloud. The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.

All about You

We are seeking a proactive and customer-focused 1st Line IT Service Desk Engineer to join our dynamic team. The successful candidate will be the first point of contact for all IT-related issues and requests, providing efficient and effective support to our clients. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with clients and team members. A key aspect of this role is maintaining a positive customer experience and building strong relationships with clients, whilst maintaining accurate records of support requests.

The Role

Incident Management:

  • Log, categorise, and prioritise incidents and service requests received via phone, email, or ticketing system.
  • Provide first-line investigation and diagnosis, resolving incidents where possible in line with the SLA.
  • Escalate complex or unresolved issues to the senior support teams as necessary.
  • Follow documented procedures and knowledge base articles to ensure consistent service delivery.

Customer Support:

  • Deliver exceptional customer service, ensuring clients are kept informed of progress and resolution timescales.
  • Assist clients with hardware and software issues, including troubleshooting and configuration.

System Monitoring:

  • Monitor client systems, identifying and addressing potential issues before they impact service.

Documentation:

  • Maintain accurate records of incidents, service requests, and changes within the ticketing system.
  • Create and update technical documentation and knowledge base articles.

Collaboration:

  • Work closely with other Service Desk team members to ensure seamless service delivery.
  • Participate in team meetings and contribute to continuous improvement initiatives.

All about You

Technical Skills:

  • Proficiency in Windows (desktop and server) and Mac OS environments.
  • Experience with Microsoft Office 365 and other common business applications including Intune, Autopilot and SharePoint.
  • Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP).

Basic familiarity with vendors such as:

  • HP Aruba / SilverPeak
  • Arista / VeloCloud
  • Juniper Mist
  • Fortinet
  • Infoblox
  • Cisco Meraki
  • LogicMonitor
  • Familiarity with remote support tools and ticketing systems.
  • Knowledge of AVD and Citrix virtual desktops platforms
  • Printers and peripherals

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Experience:

  • Previous experience in a similar IT support role, preferably within an MSP environment.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

More about the role:

  • The position is based in Central London (Liverpool St) and operates in a hybrid work arrangement, including client site visits.
  • Occasional out-of-hours work may be required to support client needs.
  • Travel to client locations in and around London will be necessary to provide on-site support as required.

You will live the Kerv values…

  • Think Customer First
  • Team is everything
  • Spread good vibes
  • Build future
  • Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kerv's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kerv's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kerv's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.