Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Desktop/Field Support Technician

kgs401 open roles

Where
Washington, DC, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop/Field Support Techniciankgs · Washington, DC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on kgs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

This position may be filled prior to the posted deadline.  Interested candidates are encouraged to apply as soon as possible. Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Desktop/Field Support Technician to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. The Desktop / Field Support Technician provides frontline desktop and field support services to CLIENT staff across the enterprise, delivering timely, professional, and effective technical assistance for end-user computing needs. This individual serves as a primary point of contact for Tier 2 desktop and field support, handling hardware and software issues, device deployment and configuration, and on-site technical assistance across CLIENT's facilities and remote workforce locations.   This role requires solid technical proficiency in enterprise desktop support, strong customer service skills, and the ability to resolve a broad range of end-user computing issues efficiently and professionally. The Desktop / Field Support Technician plays a critical role in ensuring CLIENT staff have the tools, access, and technical support they need to perform their mission effectively.   This individual must demonstrate strong technical judgment, a customer-first mindset, and a commitment to security and compliance in all support activities. While escalating complex issues to the End-User Services Lead or Senior Desktop Support staff as appropriate, this individual is expected to resolve the majority of day-to-day desktop and field support requests autonomously and within established service level objectives.   Key Responsibilities: Desktop & Field Support:

Provide Tier 2 desktop and field support for CLIENT staff across all locations, including CLIENT Headquarters and remote/telework environments Diagnose and resolve hardware and software issues for workstations, laptops, mobile devices, and peripherals in a timely and professional manner Perform hardware installation, configuration, replacement, and repair for end-user computing devices Support software installation, configuration, and troubleshooting for standard CLIENT enterprise applications and Microsoft 365 tools Provide on-site technical assistance at CLIENT facilities, including walk-up support, scheduled appointments, and emergency response Support remote workforce computing needs, including VPN connectivity, remote desktop solutions, and cloud-based productivity tools Escalate complex or unresolved issues to the End-User Services Lead or Senior Desktop Support staff as appropriate

  Device Deployment & Lifecycle Management:

Support imaging, deployment, and configuration of new and refreshed end-user computing devices in accordance with CLIENT standards Execute device enrollment and management tasks in Microsoft Intune, including device compliance verification and policy application Assist in hardware lifecycle management activities, including device tracking, surplus processing, and disposition coordination Maintain accurate asset records for all end-user computing devices in the Government ITSM platform Coordinate with the Asset/Financial Management team on hardware inventory and lifecycle tracking activities Support device refresh and modernization initiatives as directed by the End-User Services Lead

  Service Desk Support & Ticket Management:

Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely documentation of all support activities Respond to and resolve Tier 2 service requests and incidents within established service level objectives Follow established escalation procedures for issues that cannot be resolved at Tier 2 Contribute to the enterprise knowledge base by documenting common issues, resolutions, and workarounds Support Service Desk analysts with technical guidance and knowledge transfer on desktop and field support topics Participate in ticket queue reviews and backlog prioritization activities as directed

  End-User Onboarding & Offboarding:

Support new employee onboarding by preparing, configuring, and delivering end-user computing equipment and access Coordinate with the Microsoft Infrastructure team and Service Desk on account provisioning and access setup for new users Support employee offboarding by collecting, wiping, and processing returned devices in accordance with CLIENT procedures Provide orientation and basic technology training to new CLIENT staff on standard enterprise tools and systems Maintain accurate records of onboarding and offboarding activities in the Government ITSM platform

  Printer & Peripheral Support:

Install, configure, and troubleshoot network and local printers, scanners, and other peripherals across CLIENT facilities Manage printer driver installation and configuration for CLIENT workstations and laptops Coordinate vendor support for printer and peripheral repairs and maintenance as needed Maintain accurate inventory records for printers and peripherals in the Government ITSM platform

  Mobile Device Support:

Support configuration, enrollment, and troubleshooting of CLIENT-issued mobile devices, including smartphones and tablets Manage mobile device enrollment in Microsoft Intune and ensure compliance with CLIENT mobile device management policies Assist CLIENT staff with mobile device setup, application configuration, and connectivity issues Coordinate with the Microsoft Infrastructure team on mobile device management policies and configurations

  Required Qualifications: Experience:

Minimum 1–3 years of hands-on enterprise desktop and field support experience Demonstrated experience providing Tier 2 desktop support in a Federal or comparable enterprise environment Experience with Microsoft 365 end-user applications and common enterprise productivity tools Experience with Microsoft Intune or similar enterprise endpoint management platforms Familiarity with hardware installation, configuration, and troubleshooting for workstations, laptops, and peripherals Experience managing support activities using a formal ITSM platform (e.g., ServiceNow, Remedy) Demonstrated strong customer service skills and ability to communicate technical information clearly to non-technical users

  Technical Expertise:

Solid proficiency in: Windows 10/11 desktop support and troubleshooting Microsoft 365 end-user applications (Outlook, Teams, SharePoint, OneDrive) Microsoft Intune device enrollment and compliance management Hardware installation, configuration, and repair Printer and peripheral installation and troubleshooting Remote support tools and technologies VPN and remote access connectivity support Mobile device configuration and support Working knowledge of: Active Directory and Microsoft Entra user management basics Zero Trust Architecture principles as applied to endpoints NIST SP 800-53 security controls for endpoints ITSM platforms and ticketing workflows ITIL 4 incident and service request management practices Basic network connectivity troubleshooting

  Required Certifications (Must be current and unexpired throughout performance):

CompTIA A+ (required) CompTIA Security+ (required or must obtain within 90 days of assignment) Additional preferred certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Fundamentals (MS-900) CompTIA Network+ HDI Desktop Support Technician or equivalent

  Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.   The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.   Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.   Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against kgs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on kgs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    kgs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.