Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Junior Computer User Support Specialist

kgs401 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowJunior Computer User Support Specialistkgs

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on kgs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

This position may be filled prior to the posted deadline.  Interested candidates are encouraged to apply as soon as possible.

  Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Junior Computer User Support Specialist to support KDS and our government customer. This is a Remote opportunity.  Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional Junior Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government customer at 451 7th Street S.W., Washington, DC 20410. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries. The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate is a team player with proven experience as a Junior Computer User Support Specialist. Below are the qualifications for this role.Essential Functions, Responsibilities & Duties may include, but are not limited to:

HUD National Help Desk Tier1 Analyst: Provide technical support to customers for a wide range of computer-related issues.  Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues.  Follow-up with customer to ensure the problem has been resolved.  Update the knowledge base with process changes and recommended solutions.  Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.

Essential Functions, Responsibilities & Duties may include, but are not limited to:Typical Duties:   

Answer inquiries from customer regarding request, incidents or problems  Document all aspects of the interaction in the ticketing system  Maintain a pleasant demeanor with all customers  Immediately escalate any issue identified as security related  Ability to conduct meaningful Knowledge Base searches to pull the correct information for the problem presented  Show respect and courtesy to all customer  Ability to remain calm and focused when dealing with difficult customers

The following skills and experience are preferred:Prior Help Desk experience preferred, extensive knowledge of MS Office beyond basic personal use required, familiarity with technical infrastructure to include LAN’s, WAN’s, and servers. 

High school degree required.   College experience a plus.    Experience with virtual private networking a plus. 

 Perform other O&M duties as assigned, including overlapping subject areas as applicable:

 DCIO IOO IT Policies and Processes Support  DCIO IOO Configuration Management  Enterprise Architecture Services  IOO Risk Management  Enterprise Application Services  System Administration and Virtualization Services  Cloud Hosting Services Database Services  Storage Services Active Directory Services   Cabling Requirements   Hardware Support Services  Mainframe Services    Software Factory   Release Deployment Services and DevSecOps Pipeline   Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS)  Cloud Email, Collaboration Sites/Shared Workspace, Office Suites, and Cloud Services  Cloud and On-Premises Gold Disk O&M Services  Webcasting O&M Services  eDiscovery and Records Management Services  Shipping Support  Media Sanitization Support  Migration Services  Mobile Device Management Services (MDM)  Domain Name Services (DNS) and Internet Protocol (IP) Management Services  VPN Client Services  Network and LAN Services  Shared Service and Help Desk Services  Cyber and Operational Security (OPSEC) Services  Disaster Recovery/ Business Continuity (DR/BC) Services  Software License Management (SLM) Support

Work Experience, Knowledge, Skills & Abilities:

 0-2 years demonstrated experience Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions, cloud capabilities and solutions  0-2 years demonstrated experience of O&M of Hardware Support Services.  0-2 years demonstrated experience of O&M of System Administration and Virtualization Services.  0-2 years demonstrated experience of O&M of Shared Service and Help Desk Services.  Strong problem solving and analysis skills, self-motivated, and able to work and communicate in a team environment.  Knowledge of Agile methodology and frameworks.  Experience and knowledge in software development lifecycles.  Excellent written and verbal communication skills.  Experience with Federal consulting.

Education:

 Associate's degree in a related field, such as information technology or computer science  Bachelor’s degree is a bonus  Knowledge and experience with HUD OCIO IOO is a bonus.

Position Work Location:  HUD Office Location: The addresses for all HUD offices are available on the HUD’s website at (https://www.hud.gov/local.)Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352​

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against kgs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on kgs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    kgs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.