Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 40 hours ago

Service Coordinator

kiaontheboulevard3 open roles

Where
Philadelphia, PA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Coordinatorkiaontheboulevard · Philadelphia, PA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on kiaontheboulevard's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 40 hours ago

The posting

About the role

The Service Coordinator / BDC Representative is the first and last voice our service customers hear. You'll fill the appointment schedule, keep customers updated while their vehicle is in the shop, and close out every repair order at pickup.

This role sits at the center of the service drive. You'll work side by side with our service writers, parts department and technicians to keep work moving and customers informed. The right person is organized, calm on a busy phone line, and takes ownership of follow-through.

Key responsibilities

BDC and appointment scheduling

  • Answer inbound service calls, texts, emails and online chat promptly and professionally
  • Book, confirm and reschedule service appointments in the DMS and online scheduler, balancing shop capacity and technician availability
  • Make outbound calls for recalls, declined repairs, maintenance reminders, lapsed customers and missed appointments
  • Send appointment confirmations and day-before reminders to reduce no-shows
  • Log every customer contact and outcome in the CRM/DMS

Customer communication

  • Provide status updates on vehicles in service and coordinate with writers on approvals for additional work
  • Arrange loaner vehicles, rentals and shuttle rides as needed
  • Handle routine questions on hours, pricing, warranty coverage and recall status
  • Escalate customer concerns to the service writer or Service Director right away

Cashiering and repair order close-out

  • Review closed repair orders for accuracy before customer pickup
  • Collect payment, process transactions and balance the cash drawer daily
  • Walk customers through their invoice and schedule their next visit at pickup
  • Prepare end-of-day paperwork and deposits for accounting

Department support

  • Coordinate with parts on special-order arrivals and contact customers to schedule installation
  • Make post-service follow-up calls and support CSI (customer satisfaction) efforts
  • Keep the service lounge and front counter organized and welcoming
  • Support service writers and warranty admin with filing, scanning and paperwork as needed

Qualifications

Required

  • High school diploma or equivalent
  • 1+ year in a customer service, call center, BDC or front-desk role
  • Clear, friendly phone manner and strong written communication
  • Comfortable with computers and learning new software quickly
  • Accurate cash handling and attention to detail
  • Able to manage a high volume of calls and tasks at once without losing track of follow-ups

Preferred

  • Automotive dealership experience, especially in service or BDC
  • Working knowledge of a dealership DMS (CDK, Reynolds & Reynolds, Dealertrack or similar) and online scheduling tools
  • Familiarity with basic vehicle maintenance and repair terms
  • Bilingual English/Spanish

How success is measured

  • Appointments booked and appointment show rate
  • Inbound call answer rate and missed-call callbacks the same day
  • Outbound campaign completion (recalls, declined services, reminders)
  • Repair order close-out accuracy and daily cash drawer balance
  • Customer satisfaction (CSI) scores for the service department
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against kiaontheboulevard's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on kiaontheboulevard's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    kiaontheboulevard's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.