The posting
Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.
Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.
Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.
- Loans Funded: $30 billion in loans funded
- Homes financed: 100,000+ projects funded for our customers across the country
- Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods
- Employees: Over 500 employees with competitive benefits and perks
This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.
Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.
The Role
With innovation, simple & scalable efforts, and customer service at our core, the Loan Analyst team at Kiavi works cross-functionally with other departments to change the landscape of the mortgage industry. The team is responsible for using their critical thinking skills to work through customer challenges, and their collective effort is integral in shaping a positive loan experience for all stakeholders. The team works together to find a way to win and adapts to new changes quickly. We’re a fast-growing company and are looking for people who have a desire to grow, learn, and accelerate their careers. As an integral part of the Operations team, you will process the loan and get it ready for an underwriting decision, working with third parties, borrowers, and mortgage brokers to create a smooth and simple process for getting a loan. Your primary focus will be on delivering exceptional customer service, addressing client concerns, and guiding them through the mortgage process with professionalism and expertise.
Responsibilities
- Analyze loan applications, collect essential documents, and obtain third-party reports.
- Reach out to customers and third parties via phone, email, & text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions relating to required documents within the expected timeframe.
- Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support.
- Reviewing and analyzing documents against our credit policy, with the goal of getting the loan ready for an underwriting decision.
- Meet and exceed your daily and monthly quotas for new application reviews while upholding our high standards for quality.
- Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach.
- Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals.
- Contribute to cross-functional projects or assigned initiatives as needed. Examples may include testing new systems, procedures, or credit policies, functioning as a power user, training or mentoring new hires, data and reporting, etc.
- Attend and regularly give feedback in team meetings.
Qualifications
- Preferred Associate’s or Bachelor’s degree or equivalent experience in business or a departmentally related field.
- 1-2 years of successful professional experience as a Loan Analyst/Processor and/or 2-3 years of successful professional experience within the mortgage lending industry.
- You have a track record as a self-starter with a strong desire to learn and grow your capacity.
- You have strong computer skills, including experience with Microsoft Word & Excel/Google Suite.
- You have the ability to define problems, collect data, establish facts, and draw valid conclusions.
- You look for ways to apply technology to help solve business problems.
- You have outstanding verbal and written skills that will enable you to provide an excellent customer experience with borrowers and business partners.
- You are open to giving and receiving feedback, comfortable speaking up and asking questions, and able to follow a proven process.
- You are flexible and can work in a dynamic environment of rapid change
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $52,500 to $65,000 base + $6,500 bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.
Benefits and Perks
- Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
- Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
- Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
- Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
- Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
- Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
- 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.
Protect yourself from recruitment scams:
- If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com.
- You will never be asked for payments of any kind during the process.
- We also never communicate with candidates via Whatsapp at any point during the recruitment process.
- We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
- You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.
