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Open nowFirst seen 2 hours ago

Childcare Operations Director/ Enrollment Specialist

kiddieacademycorporate83 open roles

Where
Atlanta, GA
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Your applicationOpen nowChildcare Operations Director/ Enrollment Specialistkiddieacademycorporate · Atlanta, GA

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 2 hours ago

The posting

Reports To: Center Director Supervises: Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff

Position Summary

The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up.

This position serves as a key member of the leadership team and works directly under the supervision of the Center Director.

The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience.

The Center Director maintains overall leadership and final decision-making authority for the school.

Operations & Staff Management

  • Oversee the daily operations of the school under the direction of the Center Director.
  • Provide daily supervision and direction to teaching staff.
  • Support and supervise the Assistant Director in daily operational responsibilities.
  • Monitor staff attendance, punctuality, professionalism, and performance.
  • Ensure employees are following assigned schedules and responsibilities.
  • Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.
  • Ensure teacher-to-child ratios are maintained throughout the day.
  • Conduct regular classroom walkthroughs.
  • Observe teacher performance and classroom management.
  • Ensure classrooms are clean, organized, safe, and properly supervised.
  • Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.
  • Provide coaching, guidance, and feedback to teachers.
  • Follow up on expectations and instructions provided by the Center Director.
  • Address routine staff concerns and performance issues.
  • Document recurring concerns and report them to the Center Director.
  • Assist with staff improvement plans and disciplinary documentation when requested.
  • Help maintain a positive, professional, and accountable work environment.
  • Ensure staff understand and follow school policies and procedures.

Enrollment & Tours

  • Conduct professional school tours for prospective families.
  • Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.
  • Create a welcoming and positive first impression for prospective families.
  • Answer questions regarding classroom availability and program options.
  • Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.
  • Follow up with families after tours.
  • Maintain communication with prospective families throughout the enrollment process.
  • Track tour leads and enrollment opportunities.
  • Follow up with families who have expressed interest but have not yet enrolled.
  • Assist families with enrollment paperwork and required documentation.
  • Coordinate start dates and classroom placement with the Center Director.
  • Communicate upcoming enrollments to teachers and the leadership team.
  • Maintain accurate enrollment and prospective-family records.
  • Help identify opportunities to increase enrollment and classroom occupancy.
  • Support enrollment events, open houses, and school marketing initiatives.

Family Communication

  • Provide professional and courteous communication with current and prospective families.
  • Assist with routine parent questions and concerns.
  • Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director.
  • Help ensure families receive accurate and consistent information regarding school procedures.
  • Support communication between families, teachers, and administration when appropriate.

Classroom & School Oversight

  • Monitor the overall flow of the building throughout the day.
  • Ensure classrooms are operating according to school expectations.
  • Identify areas that need immediate support.
  • Assist in classrooms when necessary to maintain ratios or safe operations.
  • Verify that classroom documentation and daily reports are completed correctly.
  • Monitor staff interactions with children to ensure appropriate supervision and professionalism.
  • Immediately address or report safety concerns.
  • Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.

Safety & Compliance

  • Support the Center Director in maintaining compliance with state licensing requirements.
  • Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures.
  • Conduct routine safety checks throughout the school.
  • Ensure required ratios are maintained.
  • Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director.
  • Assist with preparation for licensing visits, inspections, and internal compliance reviews.

Administrative Support

  • Assist the Center Director with daily administrative responsibilities as needed.
  • Help maintain employee schedules and staffing coverage.
  • Assist with onboarding and orientation of new staff.
  • Maintain organized enrollment and operational records.
  • Assist with staff meetings and training.
  • Communicate daily priorities and expectations to staff.
  • Follow up to ensure assigned tasks are completed.
  • Support special events, school programs, and family activities.

Leadership Responsibilities

The Operations Manager / Enrollment Specialist is expected to act as a visible leader throughout the school.

This includes:

  • Being available and present in classrooms and common areas.
  • Providing clear and respectful direction to employees.
  • Holding staff accountable for school expectations.
  • Supporting teachers while maintaining professional boundaries.
  • Helping resolve routine operational challenges before they escalate.
  • Communicating important concerns promptly to the Center Director.
  • Maintaining confidentiality regarding staff, children, families, and school matters.
  • Modeling professionalism, reliability, communication, and teamwork.

Scope of Authority

The Operations Manager / Enrollment Specialist has authority to:

  • Direct teachers and classroom staff during daily operations.
  • Assign or adjust classroom coverage.
  • Manage staff breaks and lunches.
  • Address routine performance concerns.
  • Reinforce existing school policies.
  • Provide coaching and corrective feedback.
  • Coordinate and conduct tours.
  • Follow up with prospective families.
  • Assist families through the enrollment process.

The following remain under the final authority of the Center Director and/or Ownership:

  • Hiring and termination decisions
  • Final disciplinary decisions
  • Changes to employee compensation
  • Tuition changes or special financial agreements
  • Refunds or account adjustments
  • Changes to school policies
  • Serious parent complaints
  • Licensing decisions
  • Major incident response
  • Final enrollment exceptions
  • Budget and financial decisions
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