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Open nowPosted 60 days ago

Regional Head - Program Success

Kidvento Education and Research36 open roles

Where
Bangalore
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Your applicationOpen nowRegional Head - Program SuccessKidvento Education and Research · Bangalore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kidvento Education and Research's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 60 days ago

The posting

Company: Kidvento Education and Research Position:

Regional Head - Program Success

Location: Bangalore

To apply: [email protected]

Remuneration: Rs 10 Lakhs – Rs 12 Lakhs per Annum

Experience: 5+ Years

Job Description Roles and Responsibilities

1) Team Management:

  • Lead the Customer Success function with a vision and strategy.
  • Manage day-to-day operations of the Customer Success department.
  • Manage a team of Program Implementation Managers.
  • Assign team targets, review KPIs, and monitor performance.
  • Ensure delivery of business value for customers on a weekly and monthly basis.
  • Address escalated client issues with speed and urgency.
  • Ensure regular client visits are made to maintain good rapport.

2) Data & Analysis:

  • Monitor and manage feedback/reviews/testimonials from customers.
  • Analyze data related to product, website, social media, and brand experience.
  • Use customer feedback to influence operational practices and strategies.
  • Drive faster customer time to value, renewal rates, and growth through data-driven insights.

3) Strategizing and Forecasting:

  • Plan and deliver Customer Success strategies to retain and increase the customer base.
  • Define and drive operational practices and implementation strategies.
  • Develop and execute detailed plans for Customer Success team members.
  • Strategize to influence future lifetime value through higher product adoption and satisfaction.

4) Renewals and Operational Excellence:

  • Expand revenue in accounts through upsell opportunities.
  • Reduce churn and drive new business growth.
  • Ensure exceptional customer service experience and maintain overall health scores.
  • Orchestrate resources across the company to address escalated client issues.
  • Ensure adherence to policies, procedures, and controls in day-to-day operations.

Desired Candidate Profile

  • Experience - 5+ Years in the School Program Implementation Domain, 2+ Years as Team Lead.
  • Solid background in customer acquisition strategies
  • Strong communication skills along with a customer-oriented attitude
  • Good relationship management and networking skills.
  • Good Experience in an account post-sales customer-facing role (Account Management, Customer Success)
  • Experience in building and scaling teams for high growth in the organization
  • Proven leadership abilities to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
  • Proven record of driving measurable customer outcomes and success with large, complex customers
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