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Open nowFirst seen 3 hours ago

Customer Service Associate

Kimball Midwest292 open roles

Where
Savannah, GA, USA
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Your applicationOpen nowCustomer Service AssociateKimball Midwest · Savannah, GA, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kimball Midwest's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 3 hours ago

The posting

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Associate for our Savannah, GA location.

As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

  • Provide excellent customer service to sales representatives, customers, and internal staff.
  • Develop a strong understanding of company processes, procedures, and programs to accurately answer questions and communicate information.
  • Enter phone orders accurately in accordance with company guidelines and complete special order-entry projects assigned by management.
  • Assist customers with billing corrections, including processing credits and rebills, to ensure invoices are accurate and issues are resolved promptly.
  • Print label and create return labels
  • Accurately complete call tracking and time tracking requirements.
  • Respond promptly to voicemails, emails, and Teams messages, ensuring communications received during working hours are addressed the same business day.
  • Assist with additional responsibilities and projects as assigned by the Customer Service Supervisor, Admin Services Manager, or Admin Services Trainer

Qualifications

  • High school diploma or GED
  • Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
  • The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
  • The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow
  • written and oral instructions
  • The successful completion of a ninety (90) day orientation period

Additional Information

This role is Mon-Frid, 8:15am-4:45pm. The role is fully onsite.

The pay rate is $20 per hour

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.

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