Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 100 days ago

Reservations Manager

Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman50 open roles

Pay
$70,000 – $90,000 a year
Where
Seafire Resort & Spa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowReservations ManagerKimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman · Seafire Resort & Spa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman postings stay open a median of 9 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 100 days ago

Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman median: 9 days open

The posting

The Reservations Manager will be responsible for but not limited to overseeing, training and supporting the in house Reservations team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Review revenue reports, monitor trends and implement initiatives to drive room revenue increases.
  • Work with the Revenue Manager & Rooms Coordinatorto perform daily audit of group blocks to maintain all available inventory for sale and maximize revenues.
  • Work with Finance to manage a rooms group and transient commissions system effectively.
  • Attend required meetings with revenue, group sales, catering and events, rooms division, etc.
  • Inspire Kimpton moments, preference collection, and creative ways to have the reservations team positively impact Guest Engagement Scores.
  • Prepare Employee Engagement action plans (quarterly one on one check-ins).
  • Host monthly department meetings, quarterly team outings.
  • Perform Group-Rooms coordinator duties.
  • Balance suites (one vs. two bedrooms) to optimize selling power and maintain full exposure of all available inventory.
  • Straight line availability.
  • Focus on details and accuracy (routing, comments, ETA/ETD, timeliness, requests, Run of the House room types).
  • Communication with Revenue, GM, Resort Manager, FOM, Sales Managers, Reservations team, Finance and Rooms Controller.
  • Manage Cancellations/Early Departures process.
  • Manage Festive Deposit process.
  • Coordinate with transient sales and reservations team for all room bookings and provide training to all central reservations agents and communicate all service failures to center manager.
  • Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
  • Audit staff to ensure Forbes standards are consistently being adhered to IHG Rewards recognition.
  • Manage Reservations schedule and process payroll.
  • Maintain a department Goals board.
  • Enter complaints in HotSos.
  • Maintain staffing: recruiting, hiring and on boarding of new employees.
  • Schedule to cover the needs of the operation (meeting HPOR) along with vacation planning. In addition, responsible for checking changes in occupancy and adjusting schedules accordingly. Responsible for finding coverage for call offs and ultimately covering it yourself if unable to find coverage.
  • Attendance/Tardiness tracking calendar.
  • Request offs Schedule/coverage/big picture.
  • Maintaining and approving payroll, missed punches, sick and vacation pay.
  • Attend ops meetings.
  • Responsible for 2 social hour shifts per month.
  • Responsible for invoice processing and ordering supplies and tools required for team.
  • Responsible for managing incentive program.
  • Balance Employee Engagement, Guest Engagement and Financial Performance.
  • Complete projects by deadlines or communicate in advance if unable to reach goal.
  • Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE’RE SEEKING:

  • Over Four (4) years management experience in Reservations for a luxury resort.
  • Bachelor’s Degree in Hospitality or similar field.
  • Knowledge of Microsoft Office Suite, Opera and MARSHA systems.
  • May be required to lift up to 30lbs. occasionally.
  • Able to stand for a 12-14 hour shift.
  • Able to work independently and make the right decisions for the business.
  • Must be mentally organized and thoughtful in actions, display good judgment in the moment.
  • This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $70,000.00 USD - $90,000.00 USD annually

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.