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Open nowFirst seen 5 days ago

Senior Manager / Head of E-Commerce | FMCG, Nutrition, Supplement, Healthcare

King Deux Search & Consulting348 open roles

Where
Hong Kong, Hong Kong
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Your applicationOpen nowSenior Manager / Head of E-Commerce | FMCG, Nutrition, Supplement, HealthcareKing Deux Search & Consulting · Hong Kong, Hong Kong

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This job: first seen 5 days ago

The posting

King Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions for financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

Follow us at https://www.careers-page.com/kingdeux for updates on the exceptional clients we represent. Stay up-to-date on industry news and get your career consultation scheduled at kingdeux.com

Senior Manager / Head of E-Commerce | FMCG, Nutrition, Supplement, Healthcare

The Company is a well-established, Hong Kong-based leader in the pharmaceutical / nutrition / supplement / healthcare sectors, renowned for its commitment to quality, innovation, and expertise. With a strong presence in regulated markets, the firm delivers high-quality products and services to a diverse customer base, including retail consumers, healthcare professionals, and institutional partners.

Amid rapid growth and the increasing importance of digital channels, the company is seeking a strategic and dynamic Senior Manager / Head of E-Commerce to lead its e-commerce operations in the Hong Kong market. This leadership role will be instrumental in driving the companys online sales strategy, enhancing digital presence, and transforming the e-commerce platform to support business growth in a competitive and regulated landscape. Reporting directly to the General Manager, you will lead a team of 4 to 5 e-commerce professionals, ensuring alignment with corporate goals, optimizing customer experience, and fostering innovation in a dynamic digital environment.

Responsibilities

  • Develop and execute a comprehensive e-commerce strategy, prioritizing online sales growth, customer acquisition, and retention to align with business scalability and objectives in the Hong Kong market.
  • Oversee daily e-commerce operations, including website management, online merchandising, digital marketing, payment systems, and customer service, ensuring seamless performance and an exceptional user experience.
  • Lead initiatives to enhance the companys e-commerce platform, leveraging data analytics, UX/UI improvements, and emerging technologies to drive engagement and conversions.
  • Establish and maintain e-commerce policies, governance, and documentation to ensure compliance with Hong Kong regulations, data protection standards, and industry best practices.
  • Collaborate cross-functionally with the General Manager, marketing, IT, and supply chain teams to assess digital needs and implement innovative, cost-effective solutions that support business objectives.
  • Stay abreast of digital trends, e-commerce technologies, and regulatory updates to maintain a competitive and compliant online presence in Hong Kong.
  • Lead and mentor a team of four to five e-commerce professionals, fostering professional growth, setting clear goals, and driving high standards of performance with a strategic, results-oriented approach.
  • Act as the lead point of contact for e-commerce matters during audits, compliance reviews, and regulatory interactions.
  • Participate in ad-hoc assignments to support the companys broader business objectives, including omnichannel integration and digital transformation.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related discipline; Master's degree strongly preferred.
  • 10+ years of experience in e-commerce or digital retail roles, with at least 5 years at a managerial level, preferably within pharmaceuticals, retail, manufacturing, or FMCG industries.
  • Proven expertise in driving e-commerce growth, with a track record of transforming online platforms and achieving significant sales milestones in the Hong Kong market.
  • Strong knowledge of e-commerce platforms, digital marketing, analytics tools (e.g., Google Analytics), and regulatory requirements in Hong Kong.
  • Demonstrated ability to deliver seamless, compliant, and customer-centric e-commerce operations in a dynamic, regulated environment.
  • Strategic and firm leadership style, capable of driving innovation, resetting expectations, and leading digital transformation initiatives.
  • Proven experience managing e-commerce projects, stakeholder communications, and cross-functional collaboration, with direct reporting to senior management.
  • Professional certifications such as Certified E-Commerce Consultant (CEC) or similar are highly valued.
  • Exceptional leadership, communication, and problem-solving skills with a hands-on, collaborative, yet results-driven approach.
  • Strong analytical skills, detail-oriented, and able to multitask while meeting tight deadlines in a fast-paced environment.
  • Proficiency in spoken and written English and Chinese; strong computer skills, including familiarity with e-commerce and CRM systems.
  • Candidates with less experience may be considered for a Senior E-Commerce Manager role.

Apply / Refer a Friend

Interested parties, please send your CV / LinkedIn profile to Scarlett Chan at [email protected] or apply directly.

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Please note that only shortlisted applicants will be contacted.

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