The posting
Job Description
Staff Position Description
Position Title: Insurance Verifier Position Code: Verifier-8110
Department: Patient Access Safety Sensitive: YES
Reports to: Admitting Supervisor/Manager Exempt Status: NO
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
· Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
· Verifies insurance coverage and obtains necessary authorization on observation and inpatient accounts within 24 hours or the next working day (to include completing DES applications for self-pay patients.) Obtains extensions as appropriate.
· Conducts financial counseling and collect patient liability amounts.
· Protects the patients and the hospital financial reimbursement by inputting authorization information, verifies the insurance and ensures that all notification/ authorizations are completed according to financial class department policy.
· Conducts duties in order to protect the financial integrity of the hospital.
· Provides guidance and instructions in the interpretation of admitting policies, procedures and practices.
· Inputs notes pertinent to financial information to assist billing department in payment of the claim and drops insurance flags on accounts.
· Contacts responsible party of inpatient accounts either in person or by telephone to advise of insurance coverage rate when insurance does not cover 100%.
· Professionally advises responsible party of payment requirements and follows hospital policy in establishing payment arrangements.
· Completes self-pay assistance applications when appropriate. Preferably prior to discharge.
· Audits all inpatient files to ensure that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
· Ensure admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
· Maintains statistical information and completes month end stats timely (by the 4th day of the following month) and accurately.
· Maintain admission reports daily (billing error report – admissions/discharge summary).
· Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
· Ability to flex into admitting representative tasks at any given notice.
· Performs and communicates in a highly professional manner at all times.
· Consistently demonstrates the ability to assess a situation from a variety of perspectives.
· Considers alternatives and chooses the most appropriate course of action.
· Other duties as assigned.
· Monitors communication with patients regarding their admission, ensures positive outcome, safeguards the public image of the hospital.
· Demonstrates enthusiasm and self-motivation in performing job duties.
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
· Excellent customer service skills, and the ability to communicate effectively with others.
· Manage multiple priorities and tasks.
· Maintain attention to detail.
· Ability to organize and sort the daily workload while utilizing effective interpersonal skills through both telephone and face to face contact.
· Knowledge of and have the ability to use computer hardware and software applications.
· Knowledge of medical insurance, managed care and basic business office functions.
Education: High school diploma or equivalent
Experience: Minimum of two (2) years in hospital or medical office business setting
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]
Education: Some college education preferred.
Experience:
· Financial counseling experience.
· Insurance billing and medical terminology.
Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
· Position requires sedentary work, occasionally carrying small objects short distances.
· Must be able to sit at a terminal for up to seven (7) hours daily.
· Must be able to bend, stoop and reach for files and supplies.
· Must be able to get up from chair regularly to get paperwork.
Date Staff Position Description Created / Revised: 03/01/2019



