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Open nowPosted 6 hours ago

Analista de Atendimento SAC

Kiosk Brands

Where
Recife, Pernambuco, Brazil
Work mode
On site
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From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalista de Atendimento SACKiosk Brands · Recife, Pernambuco, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kiosk Brands's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 6 hours ago

The posting

Estamos em busca de um(a) Analista de Atendimento SAC para atuar no relacionamento com clientes, garantindo um atendimento ágil e eficiente, acompanhando solicitações e conduzindo soluções relacionadas a pedidos, trocas, devoluções e pós-venda.

Responsabilidades e atribuiçõesRealizar atendimento ao cliente por WhatsApp, Instagram, e-mail, chat e marketplaces.Esclarecer dúvidas e acompanhar pedidos e solicitações.Conduzir processos de trocas, devoluções e reembolsos, conforme as políticas da empresa e o Código de Defesa do Consumidor (CDC).Gerenciar reclamações públicas, incluindo plataformas como Reclame Aqui.Registrar atendimentos e acompanhar demandas junto aos setores de Logística e Financeiro até a resolução.Identificar padrões de reclamações e oportunidades de melhoria no atendimento.Elaborar relatórios e apoiar o aprimoramento de chatbots e processos de automação.Requisitos e qualificações Ensino médio completo; desejável ensino superior em andamento em Administração, Marketing, Comunicação ou áreas correlatas.Experiência anterior em atendimento SAC e pós-venda.Boa comunicação verbal e escrita profissional.Conhecimento em atendimento multicanal e gestão de reclamações.Noções de logística, sistemas ERP e gestão de pedidos.Conhecimento básico do Código de Defesa do Consumidor (CDC).DiferenciaisExperiência com plataformas de marketplace e Reclame Aqui.Familiaridade com ferramentas de atendimento e CRM.Conhecimento em processos de troca, devolução e reembolso.Experiência com chatbots e ferramentas de automação.Competências comportamentaisProatividade.Organização e senso de prioridade.Capacidade de resolução de problemas.Boa comunicação e relacionamento interpessoal.

Informações adicionaisBenefíciosTicket alimentação/refeiçãoPlano de Saúde Unimed CoparticipaçãoPlano Odontológico SulaméricaWellhub/TotalpassVale transporteDesconto em instituições de ensino para graduação e pós graduaçãoParcerias de bem estar e lazer

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kiosk Brands's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kiosk Brands's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kiosk Brands's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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