Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Product Support Engineer, El Salvador

Kira12 open roles

Where
Remote - El Salvador
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Support Engineer, El SalvadorKira · Remote - El Salvador

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kira's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Kira postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 7 hours ago

Kira median: 25 days open

The posting

We live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. Kira’s mission is to harness transformative AI technologies to make world-class personalized teaching and learning accessible to everyone. We are a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA), Andrew Ng’s AI Fund, and Primavera.

Kira is powering one of the largest national AI-in-education deployments in the world. In partnership with the Government of El Salvador (GoES), we’re in 600+ schools today, scaling to 2,000+, and expanding to every subject in the next school year.

As our Product Support Engineer, reporting to our General Manager for Latin America, you’ll be Kira’s product expert inside the GoES offices. When something isn’t working, you’ll figure out why, resolve what can be resolved on the spot, and give our engineering team clear, actionable bug reports. This role is for someone with strong product intuition: you don’t just close tickets, you understand the user problem behind them and help solve it.

What You’ll Do

- Own Kira’s escalation queue in the Ministry of Education’s Spanish-language ticketing system: receive escalations from Ministry support teams, work tickets through to resolution, and document fixes in Spanish

- Resolve account, roster, and data issues directly, including user corrections, teacher-to-subject assignments, section moves, and content and access problems

- Reproduce reported issues, isolate the cause, tell a bug from a configuration problem, and file structured tickets for Engineering with severity and reproduction steps

- Use admin tools and logs to resolve configuration and data issues without pulling in an engineer

- Bridge the language gap by translating and relaying issues so Engineering is never blocked

- Run refresher trainings for Ministry support agents to reduce unnecessary escalations, and keep Spanish troubleshooting guides current

- Support incident response: assess impact, draft customer communications in English and Spanish, and keep internal teams informed

- Back up Kira’s US support queue and help train Kira’s AI support agent so repeat questions resolve without a human

- Turn ticket patterns into a weekly trend report for Product and Engineering, and join product reviews before launches so support has a voice early

- Your impact within your first 90 days:

- Handling El Salvador escalations independently by day 30

- Covering the US support queue on your own when needed by day 45

- Owning the weekly trend report and the first Help Center refresh by day 60

- Response-time targets and prioritized routing live by day 90

- Fully ramped and ready for the start of El Salvador’s new school year in late January

What We’re Looking For

- Professional fluency in Spanish and English, written and spoken

- 3+ years in a product-adjacent role such as solutions engineering, implementation, product operations, product management, or technical support for a SaaS product

- Strong product intuition: you’ve dug into user problems and helped solve them, beyond routing requests

- Comfortable in admin consoles, logs, and browser dev tools, and able to tell a bug from a configuration issue

- Comfortable using AI tools like Cursor or Claude to investigate issues and speed up your work

- A clear, calm, empathetic communicator who is polished with government stakeholders and comfortable working on-site with the client team

- Ideally based in San Salvador. Candidates elsewhere in Latin America within commuting distance will be considered, with on-site presence at least 50% of the time

What We Offer

- Competitive compensation and equity

- Employment through Deel, our Employer of Record, with all statutory benefits required under local law

Equal Employment Opportunity Employer Kira believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.

At Kira, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Background Check Kira will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kira's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kira's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kira's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.