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Open nowFirst seen 2 days ago

Monitoring Center Manager

Kivon131 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowMonitoring Center ManagerKivon · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kivon's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Monitoring Center Manager (24/7 Operations)

Our 24/7 Monitoring & Management Center in Athens is the operational core of our services, ensuring continuous supervision, rapid response, and high-quality customer support across multiple advanced systems.

Position Overview

We are looking for an experienced, hands-on, and highly responsible Monitoring Center Manager to lead and oversee our 24/7 Monitoring Operations in Athens.

This role is ideal for a professional with strong operational mindset, leadership capabilities, and experience in monitoring environments, who can ensure seamless service delivery, team performance, and continuous operational improvement.

As a Monitoring Center Manager, you will be responsible for the end-to-end performance of the monitoring center, including team leadership, incident management, service quality, and coordination across technical and operational teams.

Key Responsibilities

Lead, manage, and develop a team of Monitoring Center Operators across 24/7 shift rotations

Ensure continuous and efficient operation of CCTV systems, IoT platforms, and monitoring tools

Oversee real-time monitoring activities and ensure proper handling of alerts, incidents, and escalations

Define, implement, and optimize operational procedures, workflows, and escalation protocols

Monitor team performance, KPIs, and SLAs, ensuring high service quality and responsiveness

Act as the main escalation point for critical incidents and complex operational issues

Coordinate with technical teams, field operations, and external partners to ensure timely resolution

Ensure accurate reporting, documentation, and post-incident analysis

Drive continuous improvement initiatives across processes, tools, and team efficiency

Support recruitment, onboarding, training, and performance evaluation of team members

Maintain a strong customer-focused mindset across all operations

Requirements

Proven experience in a Monitoring Center, NOC, SOC, Control Room, or similar 24/7 operational environment

Previous experience in a Team Lead / Supervisor / Manager role

Strong leadership, decision-making, and problem-solving skills

Ability to manage teams in shift-based environments (including nights, weekends, holidays)

Experience with CCTV systems, IoT platforms, monitoring tools, or similar technologies is highly desirable

Strong understanding of incident management, escalation processes, and operational workflows

Excellent communication skills and ability to coordinate across multiple stakeholders

Ability to remain calm and effective under pressure

Good command of English (written and spoken)

Strong organizational and reporting skills

What We Offer

A key leadership role in a high-tech, fast-growing international environment

Exposure to advanced CCTV, IoT, smart city, and monitoring technologies

Direct impact on operational excellence and service delivery

Opportunities to build, shape, and scale a high-performing team

Professional development and career growth opportunities

A collaborative and dynamic work environment in our Athens-based Monitoring Center

Who Should Apply

This role is ideal for:

Professionals with experience in 24/7 operations who want to step into or grow within a leadership role

Candidates with a strong operational mindset and hands-on approach to problem-solving

Individuals who thrive in fast-paced, real-time decision-making environments

Leaders who can balance team management with operational execution

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    An application in CV Rocket: every answer filled in on the employer's form.

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