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Open nowFirst seen 5 days ago

Senior VIP Manager - Limassol

Kivon131 open roles

Where
Limassol, Cyprus
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Your applicationOpen nowSenior VIP Manager - LimassolKivon · Limassol, Cyprus

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kivon's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Senior VIP Manager

Were looking for a Senior VIP Manager to look after our highest-value

casino players. Youll be their go-to person, build strong long-term

relationships, solve problems fast, and use data to keep players active and

happy, while making sure our offers stay compliant and profitable.

What youll do

Own a VIP portfolio: keep close, personal relationships with top players

via phone, chat, and email

Solve issues quickly: find answers and coordinate with CS, Payments,

Risk, and Product until its fixed

Analyze behavior: spot churn risk and growth opportunities; tailor 1:1

offers and experiences

Bonus management: monitor performance/behavior and credit bonuses

responsibly (think ROI, deposit uplift, NGR, ARPPU).

Plan and run VIP promos & perks: tailored offers, events, gifts on time

and on brief.

Report the numbers: weekly updates on retention, re-deposit rate,

activity days, and player satisfaction

Keep clean records: log contacts, notes, preferences, and follow-ups in

the CRM

Watch competitors: keep our VIP playbook sharp

What youll need (must-haves)

Proficient English (written and spoken)

Proactive mindset with solid support/sales skills

Strong communication and negotiation skills

Attention to detail and follow-through

VIP/iGaming experience at senior or similar level (managing high-value

accounts)

Analytical: comfortable reading dashboards and making data-driven

decisions

Ownership: organized, independent, and able to run multiple priorities

Nice to have Previous sales-agent experience (helpful for outreach and conversions)

Hands-on with CRM/retention tools (e.g., Smartico, Fast Track,

Optimove)

Extra languages (e.g.,Greek, German) for local markets

Experience hosting VIP events or travel logistics

What we offer

A friendly, creative team where you own your work

Competitive salary based on experience and impact

All the tools and tech you need

Lunch in the office

Performance Bonus Scheme

Performance-based annual salary review

From $25, paid onceGet the CV for this job

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kivon's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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