The posting
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
•Job Description/Preferred Qualifications
Responsibilities • Responsible for the timely and successful installation of KLA products at customer sites.
This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages Product Install Engineers that deploy globally for extended periods of time.
Provides direction to employees according to established policies and management guidance
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ
• Provides direction to employees according to established policies and management guidance.
Expense report review and approve, timecard review and approve, travel authorization, bonus approval, cultural training.
Schedule and hold PIE 1:1s, PIE performance reviews.
Ensure PIE training and certification.
Work with PIEs on career development.
Impose disciplinary action, PIPs, and terminations as necessary.
Recruiting, interviewing, and exit Interviews.
Administers company policies that directly affect subordinate employees
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Manages escalations during Install activities.
Schedules and attends SAMs.
Identifies resources and drives POA development across functional groups.
Communicates status to all parties and upper management
• Reviews Installation documentation including eQuality checklists, Install procedures, etc.
• Attends meetings, prepares, and presents material that report to management on the state of the business.
Presents to Division and Exec Mgmt
• Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.
Minimum Qualifications
BS degree with applicable experience.
• 8 + years Experience in supporting comparable capital equipment for the semiconductor industry is required.
• 2+ years as Product Install Manager in a global company preferable.
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communication skills in understanding customer needs.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
