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Open nowPosted 184 days ago

Key Accounts Manager

KLAY157 open roles

Where
Bangalore
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Your applicationOpen nowKey Accounts ManagerKLAY · Bangalore
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This job: posted 184 days ago

The posting

This is an administrative PROEVES KAM and not other client KAM

Excel proficient

SF proficient

Presentable with Good English - written and spoken

Job Description: Key Account Manager

Job Title: Key Account Manager (KAM) – Corporate Partnerships & Client Success

Location: <location name>

Reports To : GM- Key accounts manager / Head – B2B / Head - revenue

About the Role

We are looking for a high-performing Key Account Manager to manage and grow strategic corporate partnerships for our preschool and daycare chain. The role is responsible for driving enrolments through nurturing corporate tie-ups, strengthening client relationships, ensuring service excellence, and identifying opportunities for account expansion across childcare solutions.

This role requires strong relationship-building skills, commercial acumen, stakeholder management, and operational coordination across centres. This role also requires superior excel skills as each of the Key Account may have different formats for MIS submissions and approvals

Key Responsibilities

1. Corporate Account Management

  • Own and manage a portfolio of assigned corporate accounts (BFSI, IT, ITES, GCCs, Manufacturing, Consulting, etc.) Build strong relationships with HR leaders, Admin heads, Diversity & Inclusion teams, and leadership stakeholders like CHROs , CFOs. Conduct regular business reviews with clients Ensure contract compliance and service delivery excellence

2. Revenue & Enrolment Growth

  • Drive admissions and occupancy through existing corporate partnerships Identify upsell and cross – sell opportunities: On-site childcare Subsidized daycare partnerships Backup care services Parenting workshops Weekend enrichment programs Deliver monthly revenue and enrolment targets Work towards incremental business revenue from accounts being managed/ assigned

3. Client Retention & Satisfaction

  • Maintain high retention across key accounts Track NPS and parent satisfaction metrics Resolve escalations quickly with centre and operations teams Develop account-specific engagement plans

4. Business Development within Existing Accounts

  • Map client organization structure and build relationships with multiple stakeholders to de-risk our relationship Identify new locations / business units for expansion Build internal champions across HR and business teams Increase penetration across employee base

5. Cross-functional Coordination

Collaborate with:

  • Centre Directors Admissions Teams Marketing Operations Finance Customer Experience

to ensure seamless onboarding and servicing of corporate clients.

6. Data Analysis & Reporting

Track and report:

  • Enrolment conversion % Occupancy utilization Revenue per corporate account Parent engagement metrics Renewal pipeline Forecasting & account health score

Present monthly dashboards to leadership.

Required Qualifications

  • Bachelor’s degree (MBA preferred) 5–10 years in: Key account management Corporate sales B2B relationship management Education / childcare / HR benefits / wellness sectors preferred

Core Competencies

Commercial Skills

  • Revenue ownership Negotiation Account growth strategy Forecasting

Relationship Skills

  • Executive stakeholder management Presentation & influencing Conflict resolution

Analytical Skills

  • Account performance analysis Pipeline management Business review reporting Advanced excel and CRM usage skills

Execution Skills

  • High ownership Multi-centre coordination Escalation management

Key KPIs

  • Corporate enrolment growth Occupancy increase % Revenue achievement vs target Account retention rate Corporate renewal rate Upsell conversion % Parent satisfaction / NPS Escalation closure TAT

Ideal Candidate Profile

Someone who is:

  • Consultative and strategic Strong with CXO / HR stakeholder engagement Metrics-driven Operationally sharp Passionate about childcare, education, and family support ecosystems
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