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Open nowPosted 72 days ago

Customer Solutions Architect

KlearNow.ai4 open roles

Pay
$125,000 – $150,000 a year
Where
United States
Work mode
Remote
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Your applicationOpen nowCustomer Solutions ArchitectKlearNow.ai · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 72 days ago

The posting

KlearNow.AI is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI, logistics, and regulatory compliance, and we're growing fast.

Role Summary

Core Responsibilities

  • Capture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of what customers need and why.
  • Represent the customer in product planning discussions, backlog reviews, and roadmap conversations with data and specific examples.
  • Demonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.
  • Relay customer feedback, technical blockers, and solution gaps internally to influence product direction.
  • Design and deliver platform training for new and existing customers including onboarding sessions, role-based workshops, admin deep-dives, and refresher training after releases.
  • Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.
  • Advise customers on platform configuration and best practices so their setup reflects their actual operational workflows.
  • Collaborate with customers to identify net-new use cases and align the KlearNow platform with long-term strategies.
  • Partner with Customer Success Managers on account health, renewal risk tied to technical issues, and expansion opportunities that require technical validation.
  • Support Sales and Solution Consulting on technical questions for existing accounts, including scoping for expansions.
  • Serve as the primary technical point of contact between assigned customers and internal Product and Engineering teams.
  • Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.
  • Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.
  • Drive escalations end to end: own the internal follow-through, set and manage customer expectations on timelines, and communicate status until closure.
  • Partner with Support on complex or repeat issues, and help define when an issue belongs in Support versus Engineering.

Required and Preferred Qualification

  • 6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.
  • Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.
  • Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels.
  • Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.
  • Proven experience delivering training or enablement to customer audiences of varying technical skill.
  • Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.
  • Bachelor's degree in a technical or business field, or equivalent practical experience.
  • Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.
  • Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output.
  • Experience helping stand up a new function, playbook, or process from scratch.

KlearNow operates in a dynamic regulatory environment; IEEPA tariff changes, duty rate volatility, and evolving customs modernization initiatives mean our customers are under constant pressure. The best CSMs here don't just support a software product; they help customers navigate the intersection of technology and trade policy. If that sounds like the kind of work that gets you out of bed in the morning, we want to talk.

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