Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Head of Product – Trust Platform Area (d/f/m)

Kleinanzeigen.de GmbH22 open roles

Where
Berlin, Germany
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Product – Trust Platform Area (d/f/m)Kleinanzeigen.de GmbH · Berlin, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kleinanzeigen.de GmbH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Kleinanzeigen.de GmbH postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 11 days ago

Kleinanzeigen.de GmbH median: 7 days open

The posting

Job description

We are looking for a Head of Product to take full accountability for the Trust Platform Area and set its strategic direction. You will manage four Product Managers and their cross-functional teams: content pre-moderation (listings and messages), CS tooling and post-moderation (flags, appeals), user registration and login handling, and AI enablement and CS ticket automation. You will lead product work that prevents fraud, abuse, and harmful behaviour, while keeping safety measures proportionate and friction for legitimate users low. Partnering with Engineering, Data, Customer Service, Legal, Policy, and other Product areas, you turn ambiguous trust problems into a clear domain strategy with measurable outcomes — moving us further towards proactive, data-driven prevention using signals, automation, machine learning, AI, and effective human-in-the-loop processes. Who You Are:

  • From 10 years of product management experience, including 3+ years managing PMs, ideally in marketplaces, platforms, Trust & Safety, fraud prevention, identity or moderation
  • You drive core area metrics and align team KPIs connected to our company northstars
  • You make clear, data-informed decisions in difficult situations, and can disagree and commit to move on, test, and learn
  • You oversee prioritisation and roadmapping for multiple teams with defined outcomes, roles, and milestones
  • You guide teams by goals and user needs rather than feature details, and execute large-scale initiatives across multiple teams
  • You influence research in uncertain areas, represent user needs strategically
  • You are a feedback coach, actively seek and give hard feedback, and have a growth plan for each direct report
  • You know multiple organisational setups and actively influence how to shape the future org
  • You target communication to the audience (from individual contributors to C-Level), make complex topics easy to understand, and solve conflicts early
  • You have a strategic understanding of AI and coach your team to apply it to real customer problems.
  • Fluent in English, German is a plus

What You'll Do:

  • Own the vision, strategy, and outcomes for the Trust Platform Area across pre-moderation, post-moderation, CS tooling, registration and login, and AI automation
  • Translate company strategy into priorities for four teams and cascade it into their plans and reprioritisation
  • Build a high-performing team: hire, coach, and retain four PMs, and hold them accountable for their teams' outcomes
  • Make building with AI the default and lead your team through the AI transition. Your PMs go from idea to validated prototype in days.
  • Oversee cross-team roadmapping and make trade-offs between prevention effectiveness, false positives, user friction, operational cost, and business impact explicit
  • Set the detection and enforcement direction across the journey — from login and listing moderation to flags, appeals, and reinstatement
  • Put AI to work for Trust and CS with clear targets for coverage, quality, and cost per case
  • Partner with Engineering and Data on scalable moderation, identity, and decisioning capabilities, incl. build-versus-buy decisions
  • Act as the primary product counterpart for Customer Service and Operations leadership to reduce unnecessary manual work
  • Turn DSA, GDPR, and EU AI Act requirements into scalable product capabilities with Legal, Policy, and Privacy
  • Represent Trust & Safety in senior forums, win management for your strategy, and act as the senior trust voice across Kleinanzeigen.
  • You will report to the Head of Product – Platform Unit

Job benefits

At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.

✨ Flexibility

  • Flexible working time (hybrid)
  • 20 days “work from anywhere”
  • Paid additional parental leave for both parents
  • Extra paid days off for special occasions (e.g. your wedding or a move)

❤️‍🩹 Wellbeing & Support

  • Confidential support & coaching for you and your loved ones
  • Annual company sports events
  • Pension and life insurance

📚 Growth & Development

  • Personal development budget
  • Learning opportunities to grow your skills and career

🛍️ Perks & Everyday benefits

  • Corporate benefits and exclusive discounts
  • An attractive referral program
  • Transportation allowance
  • Free shipping on Kleinanzeigen Direktkauf

Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.

If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kleinanzeigen.de GmbH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kleinanzeigen.de GmbH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kleinanzeigen.de GmbH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.