The posting
KMC’s HR Support Specialist role contributes to the smooth functioning of HR processes, aligning our business objectives together with our Clients’ needs. The primary focus of an HR Support Specialist is to provide administrative support and address first-level inquiries and concerns. The role is vital in ensuring efficient HR operations by handling various tasks related to employee records, HR policies, benefits administration, and client stakeholder inquiries. The role requires attention to detail, organizational skills, and the ability to handle sensitive information.
- Opportunity for a collaborative and people-centric culture where you can build connections and support highly valued stakeholders.
- Experience the pleasure of working in our modern working hubs, surrounded by an engaging culture that will captivate your interest.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
HR Service Administration and System Support:
- Prepare and handle various HR documents, including Employment Amendment Advises, Certificates of Employment, and other necessary employee-related paperwork.
- Conduct accurate and comprehensive data entry in the ERP system, assisting with all HR-related data management tasks.
- Offer system support and deliver HR-related training sessions to both internal and external clients.
- Assist in managing HRIS and HR Ticketing system and ensure that the team meets or exceeds its Service Level Agreement (SLA).
- Support the coordination of HR Business Partner (HRBP) and People Experience (PEX) Team initiatives, such as organizing employee engagement activities and recognition programs.
- Collaborate with the Compensation and Benefits (C&B) Team to facilitate employee enrollments, changes, and terminations.
- Address employee inquiries and concerns regarding timekeeping, benefits, health maintenance organization (HMO), eligibility, and coverage.
- Aid in the administration of leaves of absence, ensuring compliance with relevant laws and company policies.
HR Policy and Compliance:
- Support in the monitoring and enforcement of employment laws and regulations to ensure compliance.
- Meet established timelines to fulfill all HR-related service level agreements (SLAs).
- Address or elevate initial level complaints or inquiries related to HR matters.
- Stay informed about the latest HR best practices and actively suggest enhancements to current HR processes and procedures.
HR Data Analytics and Documentation:
- Compile and produce HR reports, metrics, and analytics as needed.
- Manage HR documentation, such as employee handbooks, policies, and procedures, to ensure accuracy and up-to-date information.
Special Projects
- Is tasked to take on additional projects as necessary and as instructed by immediate superior or one-up manager.
- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
- Previous experience as an HR Generalist or a similar HR support role.
- Understanding of HR policies, procedures, and employment labor laws.
- Excellent organizational skills with a keen eye for detail.
- Strong verbal and written communication skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Proficiency in MS Office applications.
- Strong problem-solving and customer service skills.
- Flexible and can work on multiple sites and work schedules.
- Proficient Oral and Written Communication Skills HRIS and Database Management Flexibility and Time Management Project Management Interpersonal Skills Strong Collaboration and Administrative Skills Results Driven
