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Open nowFirst seen 46 hours ago

INT-B33C855 | CUSTOMER EXPERIENCE ASSOCIATE

KMC Solutions Inc1,593 open roles

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Your applicationOpen nowINT-B33C855 | CUSTOMER EXPERIENCE ASSOCIATEKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

KMC Solutions Inc median: 1 days open

The posting

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

FRONT DESK MANAGEMENT: • Provides support on the reception/front desk through: o Answers and disperses calls and inquiries o Welcomes / receives applicants, visitors and clients of the Company o Responds/addresses tenant concerns and walk-in inquiries o Handles daily incoming and outgoing mails o Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications o Manages the front office on a daily basis o Assists photocopy, printing, scanning client request o Gatepass / work permit processing o Prepares and accomplishes errand form o Monitors the cleanliness in concessionaire area • Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES • Point person / Representative in the workplace • Conference room reservations • Reports and coordinates any workplace issues and ensures job completion • Provides administrative support to members • Provides unmatched customer experience • Builds strong relationship with members • Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN • Attends ticket request within SLA • Assists office walk tour with prospective client and marketing events • Offers and serves refreshment to Client • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI • Coordinates with vendor for any Client request below 20K • Distributes monthly treats • Follows operational processes and procedures • Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT • Maintains Office Show-readiness, cleanliness and maintenance • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs • Coordinates with Customer Experience Lead for any facilities/Building issues

MINIMUM COMPETENCIES: • Capable for dealing with local staff and foreign clients • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality. • Superb verbal and written communication skills • has high attention to detail, fast learner • Excellent interpersonal skills • Extraordinary multitasking skills • Good time management skills • Capable of working under minimal supervision • Ability to present well to high level clients – local and foreign • Ability to deliver services with the highest standards • Willing to work on a shifting schedule • Willing to be assigned to other KMC sites

MINIMUM QUALIFICATIONS: • Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses • At least 1-2 years work experience as Front Office Staff or Admin Assistant • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365) • Hospitality or Customer service background is a plus

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