Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

XTN-0C52482 | L2 HELPDESK SUPPORT SPECIALIST

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowXTN-0C52482 | L2 HELPDESK SUPPORT SPECIALISTKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

The L2 Helpdesk Support Specialist serves as an advanced technical resource responsible for resolving escalated tickets, performing complex troubleshooting, and supporting enterprise systems across Microsoft 365, identity management platforms, and endpoint administration. This role requires strong expertise in Microsoft 365, Okta, Intune, macOS/Windows device management, and general networking fundamentals. All support is delivered remotely

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Resolve escalated technical incidents with thorough troubleshooting, root-cause analysis, and long-term corrective actions.
  • Manage advanced Microsoft 365 administration tasks, including Exchange, Teams, SharePoint, OneDrive, Office apps, and Intune.
  • Administer user and group management across Active Directory and Okta (SSO, MFA, access policies).
  • Troubleshoot complex endpoint and application issues across both macOS and Windows environments.
  • Support endpoint management using Intune (Windows) and Jamf/Kandji for macOS, including enrollment, compliance, patching, and app deployment.
  • Diagnose and resolve network-related issues (DNS, DHCP, basic routing, VPN, certificate errors, website accessibility).
  • Provide escalated support for onboarding/offboarding workflows, ensuring proper device provisioning and account lifecycle management.
  • Maintain accurate documentation for recurring issues, resolutions, known errors, and troubleshooting guides.
  • Identify trends in support requests and recommend process improvements or training opportunities.
  • Assist with patch management, application rollout, and compliance tasks as directed by IT Operations/Security.
  • Handle complex ticket queues with strong attention to detail and structured troubleshooting.
  • 4+ years of IT support experience, with the ability to independently handle L2-level escalations.
  • Strong hands-on experience administering Microsoft 365 (Exchange, Teams, SharePoint, Intune, OneDrive, Outlook).
  • Proven expertise in Okta—including MFA, SSO, user lifecycle automation, and identity troubleshooting.
  • Proficiency with endpoint management for Windows via Intune and macOS via Jamf, Kandji, or similar MDM (enrollment, policy management, patching, app deployment).
  • Solid understanding of device lifecycle management and imaging for both macOS and Windows environments.
  • Experience supporting enterprise collaboration tools such as Slack and Zoom.
  • Basic to intermediate knowledge of networking concepts (DHCP, DNS, IP addressing, VPN, certificates).
  • Linux troubleshooting experience (SSH, basic command-line tasks) is a plus.
  • Excellent problem-solving skills with a methodical approach to diagnosing complex issues.
  • Strong communication skills with a focus on documentation and ticket hygiene.
  • Comfortable working independently, including during weekends or after-hours when required.
  • CompTIA Network+ or Security+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Any equivalent IT support, identity management, or endpoint management certification
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against KMC Solutions Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on KMC Solutions Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    KMC Solutions Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.